Technology Support Ii, Major Incident Manager

22 hours ago

Tampines, Singapore JPMorganChase Full time

**JOB DESCRIPTION**
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

**Job responsibilities**
- Improve operational stability and availability through participation in problem management
- Facilitate timely, clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences
- Establishing strong command and control of an incident, establishing clear accountability, ownership and methodical evaluation of complex issues

**Required qualifications, capabilities, and skills**
- Bachelor’s Degree in Computer Science or equivalent
- Formal training or certification on technology support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

**Preferred qualifications, capabilities, and skills**
- Experience in Incident Management tools, specifically Service Now
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
- AWS Cloud Practitioner certificationITIL V4 Foundation certification

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

  • Technology Support Lead, Incident Management

    22 hours ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology - Incident Management team. you will play a leadership role in ensuring the operational stability, availability, and performance of our...

  • Technology Support Iii, Incident Management

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the JPMorgan Chase & Co. Global Incident Command Center (GICC), you will fit into a 24/7...

  • Technology Support Ii, Mission Control

    1 week ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Focuses on quick incident mitigation primarily to reduce downtime for customers. - Monitors changes going into the environment while ensuring system stability. - Provides...

  • Technology Support Ii, Payments Technology

    7 days ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Our Commercial & Investment Bank (CIB) relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets...

  • Technology Support Iii

    1 week ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III (Associate) team member within the Corporate Sector of Enterprise Technology, you will coordinate responses to Business Resiliency incidents that could affect our staff, sites, or essential...

  • Technology Support Lead

    22 hours ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support Lead in Corporate Data & Analytics Service, you will play a leadership role in ensuring...

  • Major Claims, Analyst

    6 days ago

    Tampines, Singapore AIA SINGAPORE PRIVATE LIMITED Full time

    3 years exp **Roles & Responsibilities** **Summary** We are looking for experienced Major Claim Assessor (i.e. equipped with skills to assess Death, Critical Illness and Disability Claim) with Major Claims approval authority, Consultant level and above. **Responsibilities** - Ensure claims are handled efficiently and payment for valid claims is made to...

  • Technology Support I, Production Management

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. **Job responsibilities** - Provide technical support on Securities Processing Applications to users. - Troubleshoot business issues, identifying root cause and solving problems to...

  • Technology Support Lead, Commercial Banking

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead under the** Commercial Banking, Business Continuity team,** you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical...

  • Technology Support Lead, Payments Technology

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology, under the Payments Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our...