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Officer (Administrative & Quality)

2 weeks ago

Singapore DHL Full time

**About us**:
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday.

**Responsibilities**:

- Ensures delivery of key Service Level Agreement (SLA) with customers in a fast-growing sector, including managing operations in accordance with the DSC demands
- Reviews monthly internal quality performance with internal stakeholders and suggest solutions to drive operational excellence
- Frequently reviews, aligns, and keeps immediate Superior updated with information on quality related matters and Standard Operating Procedures (SOP)
- Undertakes the responsibilities on updating of SOP and Work Instructions (WI)
- Undertake the responsibility to streamline billing procedures to ensure timely and accurate submission of department’s invoices for billing
- Coordinates the review and improvement of business and quality processes by adding value to DHL services
- Maintains a high-performance service culture within the functional team.
- Coordinates, plans, organizes, and directs in an efficient and effective manner to the relevant stakeholders

**Requirements**:

- Minimum GCE O/N/A Levels or Nitec or Diploma in supply chain/logistics or equivalent
- Good business writing and interpersonal skills
- Computer literate in MS Office Suite