Client Relation Manager

1 week ago

Singapore Parkway Pantai Full time

Perform Self Pay Accounts Receivables follow-up (where necessary):

- generate self pay Accounts Receivables Report
- review self Pay Accounts Receivables Report
- send dunning letters to self pay accounts
- liaise closely with internal/external lawyers, debt collecting agent and CSRM team to follow-up on debt recovery
- liaise with Business Office Managers (LBO) for any information pertaining to payor
- assist payor with any billing queries
- review staff follow-up action plan and provide further guidance if necessary
- review write-off, legal proceedings and collecting agency follow-up request proposals
- review monthly Provision of Doubtful Debt report before submission to Finance
- Perform receipting of payments received (where necessary):
- Posting of cheque and giro payments from payors
- Reviewing daily reconciliation reports
- Liaise with relevant departments to retrieve payment details
- Charging of Payment Authorisation Form for credit card payments
- Requires knowledge on the following;
- Admission Processing Data Entry
- Discharge Billing and Drs Fees posting
- CCPS Claims Submission process
- Manage a team of Client Relation Executives and Officers- Lead and manage staff to meet Self Pay Account Receivables and receipting KPIs
- Liaise and negotiate with payors/ guarantors to effectively recover debts
- Attends Management meeting pertaining to Self Pay accounts and receipting matters
- Submits weekly / monthly Self Pay or Management reports as assigned by Superiors
- Conducts weekly / monthly departmental meeting to review and discusses operational issues
- Work with Local Business Office Managers to enhance operational issues
- Appraise and train staff under his/her purview

**Key accountabilities**:

- Lead team in analyzing and reducing the Self Pay AR
- Raise proposal for Write offs, Instalments, legal etc
- Liaise diplomatically and professionally with clients/third party vendors
- Able to produce monthly AR reports i.e. provision for bad debt, ageing reports
- Able to put forth proposals to maintain and reduce the ARs

**Qualifications & Experience**:

- Computer Literacy (Microsoft / SAP)
- Pass in Mathematics
- Good communication skills (verbal/written)
- Past healthcare work experience - added advantage
- 8 years of accounts follow-up related working experience
- Leadership skills
- Past experience in managing a small team
- Min Bachelor Degree

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