Client Relations Manager, Singapore

**Poste**

The Client Relations Manager leads all Clienteling activities in the market focusing on in-market activations and events, client data management and analysis to help team build personalized strategy for their portfolio clients, and work with Marketing to increase the High-Net-Worth client recruitment and growth to achieve overall sales targets. The Client Relations Manager leads all Clienteling activities in the market focusing on in-market activations and events, client data management and analysis to help team build personalized strategy for their portfolio clients, and work with Marketing to increase the High-Net-Worth client recruitment and growth to achieve overall sales targets.

**Grow and develop a client development strategy to support both the day-to-day and High Jewelry business in Singapore**
- Lead the retail team to optimize all customer engagement opportunities relating to key business initiatives
- Maximize high ticket sales opportunities through supporting the team with intensified clienteling efforts and events participation
- Support the retail teams in strengthening and cultivate relationships with new high-jewelry customers to meet HJ + Exceptional sales annual sales plan
- Leverage customer reports to understand customer demographics, purchasing trends and patterns to develop effective sales strategies
- Develop a strong knowledge of store High Jewelry/UHNW Business
- Maximize the resources, e.g. selling event opportunities, to help team achieve sales goals
- Assess local market opportunities to implement effective strategy to prospect right networks to cultivate new high jewelry clients with marketing team
- Identify VIP customers of other luxury brands, create strategies to outreach to such individuals and execute outreach
- Provide weekly report on outreach contacts for all stores made to date and any sales update
- Collect Market and competitor insights to share with Management and Store leaders

**Customer Relation Management
- Drive marketing programs to support client recruitment and development
- Customer segmentation analysis with correlating program design and implementation
- Data and system platform management
- Develop country specific CRM program under the guidance of central and regional marketing
- Work closely with Market Leader and Store Management to drive CRM programs and tools and ensure effective deployment to drive sales, recruitment, and retention
- Develop country specific CRM programs under the guidance of regional CRM/Marketing. Provide training as needed as well as communication support on CRM topics to Store team

**Service Excellence & Customer Focus**
- Consistently provide exceptional client service and experience in all client interactions, in-store and outside the store
- Provide support to resolve client complaints and special situations as they arise, in-store and outside the store
- Demonstrates professionalism and champion customer focus as one of the HJ Ambassador in Singapore. Work with other internal departments to support company objectives including CRM, Merchandising and Marketing.

**Qualifications**:

- 5+ years of retail/relevant business development experience in luxury industries preferred [ e.g. Luxury Retail, Private Banking]
- Degree in Business Administration, Marketing or equivalent is preferred
- Possess the passion for Tiffany & Company brand to share knowledge on a range of products, stones, history and services to convey Tiffany & Company heritage and values
- Driven, energetic and independent. Thrives in meeting new people
- Possess a full understanding of the Malaysia marketplace and client demographic, an established client book - highly desirable
- Strong negotiation skills with excellent verbal and written communication and interpersonal skills
- Proficient in MS Office, computer knowledge
- Solid knowledge base on gemstone, jewelry and timepieces - GIA Certification is a plus