
Client Relations Manager
1 week ago
**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $3,000 - $4,500 Per Month**Date Posted**
- 3 hours agoAdditional Details
**Job ID**
- 139785**Job Views**
- 1Roles & Responsibilities
**Responsibility**
- Build strong relationship with decision makers/fleet managers/system users and manage of all services related to Key Accounts
- Perform outbound retention calls to clients whom contract is expiring.
- Developing and implementing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meet and exceed monthly targets through successful contract retention
- Establish good rapport and trust though proactive engagement
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
- Listen attentively to the customer’s responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client’s business
- Compile daily report
**Requirements**:
- Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
- Experience in customer service.
- Preferably with sales, automotive, technology background
- Proficient in English.
- Tech-savvy and computer literate.
- Excellent communication and interpersonal skills.
- Hands-on, outgoing and a positive attitude.
- Team player with a high level of energy and able to work independently.
Tags
client
relations
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client relations manager
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