Customer Delivery Architect, Public Sector

Technology leadership experience, or customer-facing technical leadership roles servicing the professional services industry
- 10+ years leading teams in infrastructure, database, data warehousing, software development, and enterprise architecture disciplines
- 5+ years leading the implementation of enterprise-scale IT programs
- Practical knowledge of Agile project management and software development methodologies such as Scrum
- Broad-based understanding of cloud platform services, cloud-native architectures, and cloud infrastructure
- Bachelor's Degree in Science, Technology, Engineering and Mathematics (STEM) or equivalent experience

Job summary
AWS Professional Services lead Government, education, non-profits, and healthcare organizations; and their IT providers through their cloud adoption journey and help them achieve their desired business outcomes through AWS leadership and technical expertise. AWS Professional Services optimize the customers' model, reduce risk, and shorten customers' time to value via scientific breakthroughs, creating a broader reach to constituents, and producing productivity benefits, allowing for them to focus on their core missions.

As a Customer Delivery Architect, you possess deep understanding of your customer’s business, culture, processes, and technology environment as you will be involve in pre-sales and delivery. You have the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries.

Key job responsibilities
- In partnership with the Account manager, formulate and execute strategies to accelerate customer outcomes through AWS Professional Services engagements
- Engage with customer business and IT executives to define and execute enterprise-level cloud transformation programs and help create compelling business cases for the transition to the Cloud by identifying motivators and drivers that unlock business value for our customers
- Lead pre-sales architectural discussions and design workshops with customers, and understand customer’s technical requirements deeply
- Develop Professional Services project proposals and SOWs, and work with Professional Services account managers to develop detailed task plans, effort estimates, and delivery timelines
- Guide, manage and provide technical leadership for the delivery of professional services engagements
- Form strategic relationships with AWS technology partners

As part of your role, you will be required to travel to customers' site(s) as required.

About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
- Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability
- Experience with continuous integration tools (e.g. Jenkins)
- Hands on familiarity with CloudFormation
- Experience with configuration management platforms (e.g. Chef, Puppet, Salt, or Ansible)
- Strong scripting skills (e.g. Powershell, Python, Bash, Ruby, Perl, etc.)
- Extra curricula software development passion (e.g. active open source contributor)

What if I don’t meet all the requirements?
That’s okay We hire people who have a passion for learning and are curious. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, business and consulting skills. Your onboarding will set you up for success, including a combination of