Collections Recovery Supervisor

17 hours ago

Singapore Citigroup Full time

**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

**Job Overview**:
**Responsibilities**:

- Supervises a medium team who are responsible for Aged Debt (Recovery)
- Typically supervises a particular post charge off stage of Default Operations such as Foreclosure or Bankruptcy
- Unit may be involved in the repossession or foreclosure process and may be responsible for the disposal of repossessed or foreclosed assets
- Unit may be responsible for managing a large segment of "bad debt" portfolios (i.e., probate & bankruptcy accounts)
- Develops and implements policies and procedures to provide for more efficient Recovery processes
- Typically deals with variable recovery issues with potentially broader business impact
- Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
- Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas
- Ensures the quality of tasks provided by self and others on team
- Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results
- Developed communication to exchanges ideas and potentially complex or sensitive information
- May act as backup for manager
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications**:

- 2-5 years experience in a related role with previous people management experience

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Job Family Group**:
Operations - Collections Default
- **Job Family**:
Recovery/Write-offs
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

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