Manager, B2B Events

2 weeks ago

Singapore Marriott International, Inc Full time

**Additional Information**1 Year Contract (Renewable)
**Job Number**25006125
**Job Category**Sales & Marketing
**Location**Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**
- The Manager, B2B Events - Asia Pacific reports to the Director, GSO B2B Events & Programs, Asia Pacific and oversees the planning and logistics associated with the pre-event, on-site and post-event phases of B2B events including, but not limited to The Exchange series, Luxury Group customer events, tradeshows and other customer engagement programs for the Asia Pacific region (mainland China included). Responsibilities include identifying and evaluating event sites, organizing programs/agendas/activities, and managing all event logistics prior to, during, and post event. Incumbent is also responsible for managing the events/programs within a defined budget.

**CANDIDATE PROFILE**

**Education and Experience Preferred**
- 4-year degree from an accredited university in Business Administration, Marketing, or related
- Minimum 7 years of relevant professional experience in events marketing, demonstrating progressive career growth and pattern of exceptional performance.
- Proficiency in both written (Traditional and Simplified Chinese) and spoken Mandarin and English.
- Previous experience in B2B events management (tradeshows, conferences, seminars, hybrid events, etc.) across different destinations in Asia Pacific is required. Tradeshow / conferences scale of 500+ pax min.
- Attention to details and self-starter. Possess the ability to manage multiple projects simultaneously and meet set timeline.
- Creative and innovative. Keep abreast of event trends and be able to make recommendations that elevate customer experience (pre-/post-event and on-site).
- Strategic and analytical mindset: Formulate events strategy for APAC and report ROI from events hosted.
- Proficiency in Cvent or other event management tool is preferred.
- Excellent time management and strong agency/vendor management skills. Good communication and people skills are critical.
- Demonstrated project management skills are essential.

**CORE WORK ACTIVITIES**
- Responsible for end-to-end event management, including, but not limited to, budget management, vendor/stakeholder management, event related communication, site inspection, registration and billing, program design/flow, design/production management, event execution, marketing collateral and reporting.
- Effectively manage the execution and delivery of physical, hybrid and/or virtual events.
- Develop and follow through project plan, budget plan and communication schedule for the assigned events.
- Collaborate with other disciplines (comms, brands, loyalty, digital, etc), to bring the Marriott brands to life, elevate the Marriott brand and to promote Marriott Bonvoy.
- Build and maintain registration sites/projects for B2B customer events.
- Manage RFP process for event production, and/or other events-related, agencies.
- Maintains full accountability for budget related to assigned events.
- Leverage digital tools / technology to elevate, promote and track ROI for assigned events.
- Liaise with the local GSO teams and support event design where applicable. This includes ensuring brand logos and brand voice are updated and shared, adhering to the allocated budget, and working closely with the meeting/show event owner to ensure all aspects are executed in a timely manner.
- Provide in-depth post-event report covering both qualitative and quantitative details.
- On-site event management is required. Frequent travel within Asia Pacific is required.

Ensuring Exceptional Customer Service
- Maintain regular communications with sales leaders, and B2B clients to ensure seamless execution and superior customer service prior to, during, and following event.
- Plan and lead pre-and post-event team meetings ensuring alignment with all necessary parties and coordination of event details.
- Prepare post-event survey, review and summarize feedback, and present results to senior leadership. Reviews customer feedback to improve processes and enhance program materials. Make recommendations for future enhancements, as appropriate.
- Demonstrate a high level of customer service, professionalism, and confidentiality in all communications and actions.
- Provide services that are above and beyond for customer satisfaction and retention.
- Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader.
- Act independently to improve and increase skills and knowledge.
- Set priorities and establish procedures for completing own responsibilities.
- Determine the urgency level of conflicting priorities on behalf of the supervisor; prioritize aspects of the work, such as identifying critical items and ascertaining which items are to be delegated to others and/or

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