Customer Service Officer

1 week ago


Singapore TELE-CENTRE SERVICES PTE LTD Full time

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY

**Responsibilities**:

- Address incoming queries related to grant projects professionally and efficiently
- Assist customers with concerns and work toward effective resolutions
- Conduct follow-up calls and written updates to ensure customer queries are resolved within service standards
- Maintain accurate records of all customer interactions and follow-ups
- Identify complex cases and escalate them to the appropriate teams or channels as needed
- Ensure all inquiries are handled in compliance with project guidelines and company standards
- Work closely with internal teams and stakeholders to facilitate seamless case resolutions
- Assist with any additional responsibilities as assigned by the management

**Requirements**:

- Prior experience in a contact center, customer service, or administrative support role is preferred
- Skilled in managing cases, documentation, and escalations with accuracy
- Comfortable using Microsoft Office, contact center systems, and case management platforms
- Ability to think critically, resolve customer concerns, and provide solutions proactively
- Thrives in a fast-paced, compliance-driven environment with high customer interaction
- Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.



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