Client Success Manager

5 days ago

Downtown Core, Singapore Statista GmbH Full time

**Tasks**:

- You will be managing our client portfolio within the APAC region together with the Sales Managers
- You will be responsible for nurturing client relationship throughout their subscription lifecycle through consistent delivery of outstanding client experience across the journey from onboarding, proactive engagement to resolving inquiry
- As a trusted partner, you are expected to develop a deep understanding of the clients’ business goals, continuously identify opportunities to add value to their decision-making process by mapping their data needs to Statista’s capabilities
- You are the voice of our clients. By listening intently to your clients, you will gather client’s feedback to work closely with cross functional teams on collaboration and engagement activities towards client retention
- You will maintain records of client activity and account status, including regular reporting on client portfolio
- You are expected to support on ad-hoc marketing activities

**Requirements**:

- Completed university degree
- Exceptional verbal and written communication skills in English and one of the ASEAN languages, preferably Thai to facilitate business communication with our client base in Thailand and in the APAC region
- Client centric and eager to build strong, meaningful partnership with clients
- 2-5 years experience in client-facing role (e.g. Account Management, Client Success, Client Service or Customer Relations) will be an advantage. Fresh graduates are also welcomed to apply.
- Genuine passion to understand clients’ business and strong intellectual curiosity for market or industry trends and development
- Detailed oriented and well organized in your workflows - ability to multitask, prioritize, and manage time efficiently for the client portfolio you’re responsible for
- Self-motivated and a proactive team player
- Desire to be part of a rapidly expanding business

**The team**:
**Image 1 or video**:
**Benefits**:

- High level of autonomy
- Great opportunities for personal growth and responsibility
- Opportunity to grow quickly into mentor and/or leadership role
- Professional development
- Statista University - extensive training offer and individual coaching
- Extensive offer in the field of health promotion
- Dynamic, international team
- A team-oriented transfer of know-how
- Office right in the city center
- Home Office & Flextime
- Sabbatical

**About us**:
At Statista, we’re all about facts and data, that's why we are the world's leading business data platform.
By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.

Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.

At Statista we value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters - keep writing it as part of our team.

Are you ready to join us?

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