Client Success and Sales Specialist

2 days ago

Downtown Core, Singapore InterOpera Full time

**Overview**

**Key Responsibilities**

**1. Client Success Management**

**Onboarding and Implementation**:

- Guide new clients through platform registration, asset registration, and documentation submission.
- Deliver tailored training sessions to ensure clients effectively utilize the platform for Renewable Energy Certificate (REC) issuance and other features.
- Assist clients in setting up workflows for seamless platform integration.
- Transition trial clients to subscription plans by demonstrating platform value.

**Client Support and Engagement**:

- Act as the main point of contact for client inquiries, collaborating with internal teams to resolve issues promptly.
- Maintain regular communication to provide updates on initiatives, product features, and progress.
- Ensure clients maximize the platform’s value by aligning its usage with their business goals.
- Monitor and manage client contract renewals in collaboration with the Business Development team.

**Product Feedback and Development**:

- Gather and relay client feedback to the product team to advocate for improvements and new features.
- Initiate enhancements based on user experience insights to improve platform usability and satisfaction.

**2. Sales Development and Account Growth**
- **Upselling and Cross-Selling**:

- Identify opportunities for clients to adopt additional products and services that align with their needs.
- Build strong client relationships to promote account growth and increase revenue.
- Collaborate with clients to customize solutions that address their evolving business challenges.
- **Sales Engagement**:

- Support the sales team by assisting in lead generation and qualification.
- Participate in sales presentations, client demos, and proposal development to secure new opportunities.

**3. Collaboration and Strategic Initiatives**
- Work closely with the Business Development, Product, and Operations teams to align strategies and deliver client-centric solutions.
- Support senior management in identifying and implementing sales and success initiatives that enhance overall business performance.

**Requirements for the Role**
- Bachelor’s degree in business, sustainability, or a related field.
- Recent graduate with a passion for client success and sales.
- Excellent interpersonal and communication skills.
- Proactive, results-driven, and eager to learn.
- Proficient in English, with an additional Asian/ASEAN language being a plus.
- Familiarity with Google Workspace and Generative AI tools.
- Flexibility and a positive mindset to adapt to evolving business needs.

**Why Join InterOpera?**

This is an exciting opportunity to play a pivotal role in driving client success and expanding sales capabilities while contributing to a sustainable future. You will gain hands-on experience in a high-growth environment and be part of a team passionate about creating impactful solutions.

Pay: $2,678.60 - $4,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Work: 3 years (preferred)

Work Location: In person

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