Zendesk Engineer

2 weeks ago


Singapore HNW CONSULTANCY PTE. LTD. Full time

Our client, a Global IT Service Provider Partnering with **Fortune 100 IT Firms **searching for an experienced **Zendesk Engineer.
**Responsibilities**
- execute complex configuration work, implementing and optimizing Zendesk products for CS & CX users
- Provide optimal solution using Zendesk suite of products
- Configure and manage end to end new feature deployments
- Administer the views in Zendesk, manage user access, permissions
- Creating effective workflows in Zendesk in partnership with stakeholders
- Maintain understanding level of Zendesk enhancement, release, changes, improvement / optimize usability, appearance and functionality
- Improve / implement changes in Zendesk

**Requirements**:

- Bachelor’s degree or equivalent
- Minimum 1-year relevant experience
- Knowledge of Zendesk features
- Familiar with Customer Support Process
- Zendesk Certification
- Fluency in English and excellent communicator

EA Licence no: 20C0392

EA Registration no: R1770151


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