Software Engineer Ii, Messaging

2 weeks ago

Singapore Zendesk Full time

Zendesk is looking for a Software Engineer to join the Agent Workspace Messaging Team. As part of the Chat & Messaging product office in Singapore, you and the team would be focused on empowering our customers to provide a best-in-class messaging experience for their users. You would be involved in delivering a revamped customer messaging experience that will eventually culminate in the realisation of an omni-channel customer engagement product.

What you get to do every day
- Contribute actively to the everyday development of the Zendesk Suite of products
- Improving system quality by identifying issues and familiar patterns and developing standard operating procedures
- Maintaining and improving existing codebases and peer review code changes
- Liaising with colleagues to implement technical designs
- Investigating and using new technologies where relevant
- Providing written knowledge transfer material

Job qualifications and requirements
- You have a proven record in Software Engineering with capabilities in any of the major web-programming languages (Java, Python, Ruby or Go).
- You have a working level knowledge with Javascript and experience with NodeJS and React.
- You have a functional understanding of Web technologies and the interactions between the frontend client (e.g. web browsers) and the backend stack.
- Have a good command over usage of data structures and algorithms
- You’re passionate towards solving real-world problems, put the customer first and respect your commitment to deliver.
- Personal projects, collaboration with the open-source community or active learning initiatives would be a good sign of your passion to learn and solve problems.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

**The intelligent heart of customer experience**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

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