Staff Software Engineer

Zendesk is looking for a Staff Software Engineer to join the Agent Experience Messaging team. As part of the Chat product office in Singapore, the team focuses on empowering our customers to provide a best-in-class messaging experience for their users. We are delivering a revamped customer messaging experience that will eventually culminate in the realisation of an omni-channel customer engagement product.

**What you get to do every day**:

- You'll be helping us build modern and elegant experiences on our Agent Workspace product.
- We're looking for engineers who are not afraid of touching every layer of our technical stack. The teams working on each feature are small and working in bi-weekly sprints to meet achievable deliverables, so there is a lot of meaningful collaboration.
- Work with Product Manager, the Team Lead and the Designer to provide technical insights and early estimates on the assigned project.
- Take the lead on technical design discussions and propose innovative solutions.- Ensure scalability, performance, maintainability and security of the technical platform in collaboration with the ops teams.
- Actively participate in full-stack coding, reviewing pull requests and testing.
- Use your experience to mentor junior members in the team and best coding methodologies e.g. TDD.
- Become a key contributor to better working practices across Zendesk.

**What you bring to the role**:
You’re tenacious, driven, and have a passion for learning, love to collaborate and have meaningful interactions with everyone you meet. You believe that online real-time communication fosters trust, and delivers valuable benefits to customer engagement. You want to build code to make these experiences even better.
- Have a proven record in Software Engineering with strong capabilities in any of the major web-programming languages (Java, Python, Ruby or Go).
- Possess a working level knowledge of Javascript and experience with NodeJS and React.
- Have a strong understanding of Web technologies and the interactions between the frontend client (e.g. web browsers) and the backend stack.
- Are experienced in building scalable, distributed systems (exposure to Kafka is a plus).
- Proven understanding of data structures and algorithms
- Personal projects, collaboration to open-source community or active learning initiatives would be a good sign of your passion to learn and tackle problems.

**Tech Stack**:

- Front End: Ember/React.js
- GraphQL
- Node.js
- Java
- Python
- AWS

**Culture and Perks**

We have 100s of engineers in our Singapore office which is home to our highly successful Chat product. You can find us at Marina One West Tower. We approach work with calm, focus, a sense of humour whilst keeping sane working hours. At Zendesk, we also have a culture where ideas come from the bottom up - we have yearly company hackathons

**About Zendesk - Champions of Customer Service**

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

**U.S. Applicants Only**: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.