Zendesk Engineer
2 weeks ago
**About the Role**:
Applied Value Technologies is seeking a Zendesk Engineer to assist in the delivery of our mission
Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations
**About You**:
We are looking for someone to:
- Collaborate with the Customer Support team to understand the business requirements and provide optimal solution using Zendesk suite of products
- Configure and manage end to end new feature deployments from internal testing to final release
- Assist in building reports and dashboards
- Perform tasks associated with configuring; views, tags, macros, ticket fields / forms while setting up business rules; routing, triggers, SLAs, and automation
- Evaluate and administer the views in Zendesk, manage user access, permissions
- Lead the implementation of process flows and custom rules
- Design and implement all routing frameworks
- Support ticket automation and routing efforts by creating effective workflows in Zendesk in partnership with key business stakeholders
- Collaborate with engineering and product teams to integrate Zendesk with internal platforms and vendor products.
- Maintain expert-level knowledge of all Zendesk features and manage deployments, internal testing, and rollout of changes across all teams
- Maintain an expert-level understanding of all Zendesk enhancements, changes, and releases
- Maintain technical expertise across the Zendesk API & Platform infrastructure capabilities
- Actively look for opportunities how Zendesk can improve our business to support customers
- Optimize/enhance the Customer Support functionality, usability, and appearance
- Partner with the related business or content teams to improve or implement changes in Zendesk
**Some stuff you need**:
- Bachelor's degree or equivalent professional experience required
- 1-3 years (Junior), 3-5 years (Mid), 4-8 years (Senior) of relevant experience
- Working knowledge of Customer Service & Customer Support processes
- Zendesk Certification in 2 (two) or more of the following:
- Zendesk Admin
- Zendesk Support
- Zendesk Explore
- Zendesk Guide
- Sunshine
- Expert-level knowledge of all Zendesk features
- Technical expertise across the Zendesk API & Platform infrastructure
- Professional fluency in English, both written and verbal, required
**Other stuff you should have**:
- Proven relationship skills that carry across the technical spectrum and multiple geographical locations
**A little bit about us**:
**We've got you covered**:
- Competitive salary + performance bonus
- 3 weeks paid vacation / time off
- 12 paid holidays annually
- 100% employer-paid parental leave up to 16 weeks
- Up to S$125 monthly learning & development allowance
- Up to S$100 monthly health & wellness stipend
- Employee referral bonus program
- Free meals and snacks onsite
Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Pay: $145,000.00 - $175,000.00 per year
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