Zendesk Engineer

7 days ago


Singapore Applied Value Technologies Full time

**About the Role**:
Applied Value Technologies is seeking a Zendesk Engineer to assist in the delivery of our mission

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations

**About You**:
We are looking for someone to:

- Collaborate with the Customer Support team to understand the business requirements and provide optimal solution using Zendesk suite of products
- Configure and manage end to end new feature deployments from internal testing to final release
- Assist in building reports and dashboards
- Perform tasks associated with configuring; views, tags, macros, ticket fields / forms while setting up business rules; routing, triggers, SLAs, and automation
- Evaluate and administer the views in Zendesk, manage user access, permissions
- Lead the implementation of process flows and custom rules
- Design and implement all routing frameworks
- Support ticket automation and routing efforts by creating effective workflows in Zendesk in partnership with key business stakeholders
- Collaborate with engineering and product teams to integrate Zendesk with internal platforms and vendor products.
- Maintain expert-level knowledge of all Zendesk features and manage deployments, internal testing, and rollout of changes across all teams
- Maintain an expert-level understanding of all Zendesk enhancements, changes, and releases
- Maintain technical expertise across the Zendesk API & Platform infrastructure capabilities
- Actively look for opportunities how Zendesk can improve our business to support customers
- Optimize/enhance the Customer Support functionality, usability, and appearance
- Partner with the related business or content teams to improve or implement changes in Zendesk
**Some stuff you need**:

- Bachelor's degree or equivalent professional experience required
- 1-3 years (Junior), 3-5 years (Mid), 4-8 years (Senior) of relevant experience
- Working knowledge of Customer Service & Customer Support processes
- Zendesk Certification in 2 (two) or more of the following:

- Zendesk Admin
- Zendesk Support
- Zendesk Explore
- Zendesk Guide
- Sunshine
- Expert-level knowledge of all Zendesk features
- Technical expertise across the Zendesk API & Platform infrastructure
- Professional fluency in English, both written and verbal, required
**Other stuff you should have**:

- Proven relationship skills that carry across the technical spectrum and multiple geographical locations
**A little bit about us**:
**We've got you covered**:

- Competitive salary + performance bonus
- 3 weeks paid vacation / time off
- 12 paid holidays annually
- 100% employer-paid parental leave up to 16 weeks
- Up to S$125 monthly learning & development allowance
- Up to S$100 monthly health & wellness stipend
- Employee referral bonus program
- Free meals and snacks onsite
Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Pay: $145,000.00 - $175,000.00 per year


  • Zendesk Engineer

    2 weeks ago


    Singapore HNW CONSULTANCY PTE. LTD. Full time

    Our client, a Global IT Service Provider Partnering with **Fortune 100 IT Firms **searching for an experienced **Zendesk Engineer. **Responsibilities** - execute complex configuration work, implementing and optimizing Zendesk products for CS & CX users - Provide optimal solution using Zendesk suite of products - Configure and manage end to end new feature...


  • Singapore Zendesk Full time

    Zendesk is looking for a Staff Software Engineer to join the Agent Experience Messaging team. As part of the Chat product office in Singapore, the team focuses on empowering our customers to provide a best-in-class messaging experience for their users. We are delivering a revamped customer messaging experience that will eventually culminate in the...

  • Software Engineer

    3 days ago


    Singapore Zendesk Full time

    Zendesk is looking for a **Software Engineer**to join the Agent Workspace Messaging Team in Singapore. You'll help build a next-generation messaging platform that empowers customers to deliver exceptional user experiences, working toward an omni-channel customer engagement product. **What you'll do**: - Contribute to the everyday development of Zendesk's...


  • Singapore Zendesk Full time

    **What you’ll be doing** - Actively participate in coding, reviewing pull requests, and testing. - Work on a large scale of projects and data stores. Share your knowledge and experience with Zendesk engineers across the organization in various tech events. - Ensure scalability, performance, maintainability, and security of the technical platform in...


  • Singapore Zendesk Full time

    Zendesk is looking for a Software Engineer to join the Agent Workspace Messaging Team. As part of the Chat & Messaging product office in Singapore, you and the team would be focused on empowering our customers to provide a best-in-class messaging experience for their users. You would be involved in delivering a revamped customer messaging experience that...

  • Software Engineer

    18 hours ago


    Singapore Zendesk Full time

    TBD **About Zendesk - Champions of Customer Service** Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the...


  • Singapore Zendesk Full time

    Zendesk is looking for a Senior Software Engineer to join the Agent Workspace Messaging Team in Singapore. You'll help build a next-generation messaging platform that empowers customers to deliver exceptional user experiences, working toward an omni-channel customer engagement product. **What you'll do**: - Build backend systems for our next-generation...


  • Singapore Zendesk Full time

    Zendesk is looking for a Staff Software Engineer to join the Agent Workspace Messaging Team in Singapore. You'll help build a next-generation messaging platform that empowers customers to deliver exceptional user experiences, working toward an omni-channel customer engagement product. **What you'll do**: - Build backend systems for our next-generation...


  • Singapore Zendesk Full time

    Job Description Zendesk is looking for a Senior Software Engineer to join the Agent Workspace Messaging Team in Singapore. You'll help build a next-generation messaging platform that empowers customers to deliver exceptional user experiences, working toward an omni-channel customer engagement product. You will work with a diverse team of skilled...

  • Software Engineer

    4 days ago


    Singapore Zendesk Full time

    Job Description Zendesk is looking for a Software Engineer to join the Agent Workspace Messaging Team in Singapore. You'll help build a next-generation messaging platform that empowers customers to deliver exceptional user experiences, working toward an omni-channel customer engagement product. You will work with a diverse team of skilled engineers...