
Production Support Analyst
1 week ago
**Experience**: 6-9 Years
**Role**: Production Support Analyst
**Key Responsibilities**:
- Provide 24x7 production support onsite / offsite.
- Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
- Prioritize defects and plan for production release based on defect criticality or align with quarterly release
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Support EOD batch run
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure proper knowledge transfer (KT) from project / development team before enhancement release
**Key Requirements**:
**Education**:
- Bachelor’s degree in computer science or related field.
- At least 6 years’ relevant experience preferably in a Finance Institution.
**Essential**:
- At least 10 years of Mainframe experience.
- At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.
- Cards and payments domain Knowledge.
- Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
- Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.
**Key Domain/ Technical Skills**:
- Mainframe, Cardlink
- COBOL, JCL, VSAM, CICS, Ezytrieve
- Microsoft Office.
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