
Consultant, Technical Account Manager
3 days ago
You will:
- Functions as the central point of contact for service activities, educates the customer on Dell EMC service delivery, tools and interfaces within a technical focus area or discipline.
- Adheres to best technical practices within the customer's environment and provides proactive support to avoid potential customer escalations.
- Defines client needs and develops a plan and proposal for technical solutions of assigned projects.
- Reviews any security vulnerabilities, DTAs and DSAs, with the customer and implements solution/workaround as appropriate.
- Collaborates with customer and relevant Dell EMC teams to define and implement an appropriate code strategy, also providing technical architecture and consultation on growth and adoption of new features.
- Leverages big data analysis to provide customer environment insight.
- Conducts and delivers deep dive regular analysis and reporting on configuration, performance and best practice analysis for each assigned account.
- Proactive daily monitoring for supported systems within each assigned account.
- Proactively analyzes capacity and performance metrics to help ensure continuous performance and operational efficiency.
- Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
SKILLS
- Ability to lead, motivate and direct a workgroup
- Possesses operational command of the business
- Mentoring/coaching skills
- Presentation skills
- Communication skills
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