Scaled Customer Success Intern

7 days ago


Outram, Singapore Bluesheets Full time

Company

Bluesheets
- bluesheets.io

Designation

Scaled Customer Success Intern

Date Listed

07 Oct 2024

Job Type

Entry Level / Junior Executive
- Intern/TS

Job Period

Flexible Start, For At Least 3 Months

Profession

Professional Services

Industry

Artificial Intelligence / Smart Automation

Location Name

26 China St, Singapore 049561

Address

China St, Singapore

Map

Allowance / Remuneration

$1,200 - 1,400 monthly

Company Profile

bluesheets eliminates manual processes with AI-enabled workflows, incorporating its proprietary fileAI engine to clean, digitise, enrich and structure data, automating workflows processing from end to end. With bluesheets, businesses reduce time spent on manual processes by 90%.

**Job Description**:
**About the role**

As a Customer Success Intern, you will play a key role in supporting our Customer Success team. You’ll assist in ensuring our customers have a seamless experience with our platform, helping them achieve their goals and maximising the value they get from our services. This is an excellent opportunity for individuals looking to gain hands-on experience in customer success and SaaS operations.

**What you’ll do**
- Assist in onboarding new customers, ensuring a smooth and efficient process.
- Monitor customer health metrics and identify potential areas for improvement.
- Collaborate with the Customer Success team to develop and execute customer engagement strategies.
- Help create and update customer training materials and documentation.
- Gather and analyse customer feedback to provide insights for product improvements.
- Assist in tracking and reporting on customer success metrics and KPIs.
- Participate in customer success meetings and contribute to strategic discussions.

**Who you are**
- Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field.
- Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
- Familiarity with SaaS products or CRM systems is a plus, but not required.
- Ability to analyse customer issues, identify solutions, and make recommendations.
- Strong organisational skills with attention to detail and accuracy.
- Collaborative mindset with a willingness to learn and contribute to team goals.

**Perks & Culture**
- Dynamic and collaborative work environment.
- Grow & learn with a fast-growing organisation.

Application Instructions


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