Member Experience Executive

Csuites is a flexible workplace concept by Lendlease combining the best of traditional office spaces and dynamic co-working environments. Csuites brings together the privacy and security of traditional offices, with the convenience and services of modern co-working options to give larger organisations the opportunity to meet, socialise and collaborate in a superior workplace of choice. Learn more about the work we do:

Csuites is seeking a motivated, experienced, and highly organised Member Experience Executive. This role will see you provide five-star service to employees and visitors at the front desk in our renowned site.

This highly visible role will see you exhibit professionalism and sensitivity to issues that arise within Csuites and be required to contribute to the safety and well-being of employees and visitors through the implementation of policies and procedures and provide basic technology and AV support where necessary. In addition, you will provide administrative assistance to the office, ensure all visitors and staff are greeted and assisted where needed, and monitor and assist with day-to-day hospitality operations as well as managing inbound calls and requests. To assist in ad-hoc tasks when required.

Your responsibilities will include, but are not limited to:
Site Operations:

- Support day-to-day site operations and provide professional, personable, and authentic hospitality and service experiences for our members, guests and partners.
- Implement and monitor operating standards and procedures to exceed member expectations and business goals.
- Be a host at our front desk to welcome and be a host to our members, guests and visitors.
- Support all aspects of event and meeting room operations from identifying clients' needs, proactively handling issues that may arise in compliance with health and safety regulations.
- Identify opportunities to improve site operations, cleanliness and neatness, facilities and amenity provision and experience.
- Perform basic troubleshooting for apps, technology, AV systems used by members for door access, meeting room bookings etc.

Facilities Management:

- Oversee maintenance, repair and replacement work conducted by vendors.
- Identify recurring issues and suggest preventive measures.
- Ensure that the site is run in line with sustainability guidelines and policies for a sustainable and healthy workplace to meet health and wellness certifications.

Member & Guest Management:

- Build, nurture and support a social, collaborative and cohesive community of members.
- Seek opportunities to learn more about members, their business and their needs, to be able to provide personable and relevant member support.
- Organise community initiatives and events to bring the community together and inspire and facilitate new member introductions and connections.
- Strive to achieve the highest level of member satisfaction.
- Address any member queries, concerns and arising issues.

To be a success in this role it is desirable, but not essential to have:

- Minimum of 2 years' experience in a corporate, hospitality, membership club, co-working, professional services environment in a similar position.
- Be social and passionate, have excellent customer service and highly effective communication skills.
- Able to handle multiple projects and stakeholders, detailed oriented with a hands-on personality and approach.
- Experience and understanding of working in a collaborative team environment.
- Ability to build strong relationships with both external clients and internal staff alike.
- Maintains a high level of professionalism at all times.
- Proactive and flexible approach
- Able to provide basic IT, AV support.
- Have an excellent standard of written and spoken English.