Account Manager
2 weeks ago
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Responsibilities**:
- Drive revenue growth and consistently achieve or exceed sales target in assigned territory: BioPharma and BioTech - Key Accounts.
- Applies CRM tool (SFDC) to drive funnel management and forecast accuracy.
- Identify new business opportunities and strategies to expand market presence within the above-mentioned sectors.
- Clear understanding of customer's research and requirements and work with Technical Sales Team on the value proposition for the identified products.
- Leverage on available resources to effectively implement company's marketing plan, strategies, and sales processes.
- Takes lead in developing account management strategies to drive growth in identified key accounts. To provide updates on status and action plans during bi-monthly team meeting.
- To work closely with Technical Support Team to develop Go-To Market Strategy for Biotech Segment.
- Regularly visit customers and ensure high level of support for their continued business
- KOL (Key Opinion Leader) development and engagement - To drive strategic partnership
- Proactive updates and feedback, including but not limited to - market outlook, competition landscape, new product launch etc.
- Collaborate with internal teams (E.g. Customer Service, Technical Support etc.) to provide timely response as to ensure customer satisfaction and loyalty.
- Coordinate with customer service team to ensure timely order fulfilment and resolve any issues relating to delivery or invoicing
- To work closely with Technical Support Team on scheduling of product demo or trainings, technical product issues, respond to technical specification etc.
- Be an advocate for Thermo Fisher Scientific and our 4Is. Take all opportunities for cross selling and business development opportunities with other divisions.
**Requirements**:
- Bachelor's degree in a scientific field, preferably in Biomedical Science, Biochemistry or related field with understanding of Life Science laboratory workflow.
- Proven track record in account management, with 3+ years of experience within Life Science Industry, preferably in Research and/or BioTech sector.
- Strong interpersonal, communication and negotiation skills
- Highly motivated and ambitious individual who thrives in a driven environment
- Organized, able to work independently and in teams within a highly matrix organization
- Prior experience with SFDC CRM and A*STAR ePR/ITQ process will be a plus
- Ability to strictly adhere to company policies and determine appropriate pricing strategies
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