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Manager, Revenue Management
3 weeks ago
The Manager, Revenue Management is responsible for leading the development and implementation of revenue strategies, techniques, best practices, and driving total revenue management across the Hotel by analysing trends like market demand and the booking pace across Rooms, F&B and Catering Sales.
He/she is responsible for pricing, inventory management, and analysis in line with the Hotel and The Ascott Limited’s standards and policies. He or she will report to the General Manager of The Robertson House by The Crest Collectionand have a dotted line of reporting to the Country Director, Revenue Management.
- Yield optimum revenue and RevPAR with a regularbusiness review of managed properties, including assessing rates, inventory, sales strategies, competitor set performance and booking pace.
- Monitors ongoing market trends and pricing strategies for restaurants & bars and catering sales within the local vicinity / defined compset and works with the relevant department Heads to drive optimum revenue and pricing strategies for these revenue centres.
- Works closely with the Director of Sales and/or Senior Catering Sales Manager to define catering space release polices, catering minimums etc.
- Provide regular analysis of market trends and market positioning to identify opportunities and implement initiatives to ensure optimal revenue generation and market share growth, which eventually contributes to increased profit margins.
- Actively manage and evaluate decisions from the IDeaS revenue management system.
- Improve the property’s direct booking performance by working closely with the Ascott Star Rewards (ASR) HQ Marketing team and Country level Team.
- Manage and oversee the online distribution strategy for all online sales channels.
- Provide and update monthly revenue forecasts for the managed property.
- Participate in annual budget and rate rationalisation exercises.
- Provide timely advice to the Sales Team on sales quotations.
- Ensure property’s rate parity and rate competitiveness.
- Prepare and chair the Revenue Meeting for the property and participate / contribute during the Country level revenue meetings.
- Liaise with industry partners to keep abreast of market changes and developments within the industry.
- Participate in pre-opening processes to ensure activation of distribution channels before a property’s opening.
- Experience in managing an on-property reservations team and train, manage and develop the Reservations Manager and team to adhere to Operations Standards and Revenue Management strategies.
- Contribute to the growth of the Revenue Management culture within the organisation.
- Closely communicate with related departments, such as Sales, Marketing & Communications, F&B, Reservations, and Operations on specific tasks.
- As part of the property’s EXCOM, contributes actively in the overall success and culture of the property, including but not limited to; participating in the Manager on Duty (MOD) program.
**Job Requirements**
- A minimum of a Diploma in Hotel Management
- A minimum of 5 years of experience in a related revenue management position in an Upscale / Upper Upscale Hotel.
- Strong commercial acumen and analytical skills in driving for Total Hotel Revenue Management, including F&B and Catering Sales
- Experience in managing a reservations team.
- Knowledge of Microsoft Office (Eg; Word, Excel, and PowerPoint)
- An influential Team leader who possess good communication skills and believes strongly in managing relationships and developing people for success.
- Knowledge of G3, connectivity or analytical tools like Tableau, Power BI, and Excel Macros will be a plus point
- Pre-opening experience is a plus, but not mandatory
- Smartly groomed with a pleasant personality and excellent time-management skills.
