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Customer Services Specialist

3 weeks ago

Singapore WORLD FUEL SERVICES (SINGAPORE) PTE LTD Full time

World Fuel Services Corporation (NYSE: INT) is a Fortune 100 company providing aviation, marine and land energy, logistics, and technology solutions to customers and suppliers around the world. Our global team of local professionals delivers innovative products and services at more than 8,000 global locations. With revenues in excess of $27 billion and over 5,000 employees worldwide, World Fuel Services offers its customers a value-added outsource service for supply, quality control, logístical support and price risk management.

We are in the search for a passionate team player who shares our vision to deliver amazing and delightful customer experience for our global customers to join us. We take pride be a team that is known as a key market differentiator for World Fuel Services Aviation.

**Job Summary
**KEY RESPONSIBILITIES**:

- Arrange fuel for customers worldwide (scheduled and ad-hoc flights), key in PO’s and forward to appropriate airport contacts or suppliers
- Co-ordinate with Credit Control Department to ensure customers do not exceed their credit limits
- Update formula database with correct information and post pricing onto the system
- Respond to and expedite incoming pricing requests for ad-hoc fueling
- Facilitate customer requests for fuel carnets and issue them upon approval
- Actively promote complimentary products and services

**BACKGROUND AND SKILLS**:

- Fresh diploma/degree graduates from the Aviation field
- A strong team player with excellent interpersonal skills, strong customer service skills, and the ability to build relationships
- Great attitude, work ethic and willingness to learn
- Effective and professional telephone manner, commercial awareness and sound business judgment
- Ability to anticipate issues, work well under pressure and to priorities effectively
- Ability to deal with the unexpected situation, show initiative and work alone at times if required
- Proficient in MS Excel and Outlook
- Experience in Oracle systems will be a plus
- Excellent English communication skills (written and verbal)