Customer Service Specialist

4 weeks ago

Singapore Future Electronics Full time

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Direct message the job poster from Future Electronics

Recruiter @ Future Electronics, a WT Microelectronics Company

This role will be located in Singapore , working on-site at our office located at Expo (DT35/CG1) fully sheltered from the MRT.

About the Role

The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.

Key Responsibilities

  • Effective day-to-day customer service operation to support the pre and post shipment requirements of the sales branches.
  • Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.
  • Assist the customer service management to provide daily customer service operational guidance to team members.

JOB CONTENT

  • Weekly management of the customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
  • Work and assist the Sales team in managing their customer pre & post shipment.
  • Support and drive the requirements generate by customer account report related to fulfillment of bonded parts in their BIM program.
  • Escalate all their issues or challenges in fulfilling their assigned task to their customer service management in the most appropriate timeline to seek guidance on resolution.
  • Manage customer's portal update and customized report if required.
  • Responsible for analyzing weekly customer production requirement.
  • Responsible for updating customer production change requirement within Future System to optimize inventory planning as well as advising customer on any potential supply changes that may affect their production schedule.
  • Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

  • At least a Diploma qualification or equivalent is required for this position.
  • At least 2 years of relevant working experience in a relevant field or equivalent.
  • Proficiency in Microsoft Office Applications – (Excel)
  • Prior knowledge and understanding of transportation modes (air and ocean) is highly advantageous.
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service, Supply Chain, and Distribution
  • Industries Appliances, Electrical, and Electronics Manufacturing, Wholesale Appliances, Electrical, and Electronics, and Semiconductor Manufacturing

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