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Core Operations Specialist
3 weeks ago
**About Currencycloud**
**Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.**
**We are an open & collaborative Fintech unicorn that lives and breathes our company values**:
**Be Human, Better Together and Own it.
**About the role...**
- Our Payment Operations department is looking for an Operations Specialist to join our Singapore team. The role will be reporting into the Core Operations Team Lead, ensuring that our clients receive the best possible service, in line with FCA(UK), DNB (NL) and APAC requirements.
**The Details...**:
- Completing operational processes to deliver the best possible service for our clients accurately and on time.
- Working seamlessly with the Core Operations teams in UK, Netherlands and US ensuring good communication, clear handovers and best practices are shared across the global team.
- Learn and maintain a strong knowledge of internal systems and processes, as well as an adequate understanding of the payments and FX market.
- Identify & escalate issues with the Customer Success, Relationship Management team and/or Compliance teams to ensure a high level of service at all times.
- Investigate and resolve any client queries or banking issues, identifying the root cause and proposing solutions to improve our service
- Troubleshoot operational issues and supporting the Singapore Team Leader with incident management to minimise client impact.
- Investigate any payment issues and liaise with our banking providers to reach a resolution.
- Complete any other ad hoc duties as required
**Skills Knowledge & Expertise**:
- Able to demonstrate experience of Payment Operations in international payments (processing, support, troubleshooting) and/or FX trading
- Experience with high volume daily payments processing, completing daily reconciliations and understanding how FCA, DNB and APAC regulations impact our business
- Be capable and comfortable in customer facing role
- Have a meticulous and thorough approach with attention to detail
- Excellent team working skills
- Ability to manage own workload
- Be able to deliver against time pressured deadlines
- Perform well under pressure, with outstanding organisation and ability to prioritise
- Excellent communication skills both written and verbal
**Why Currencycloud?**
We are a remote-first company; whichever location you’re contracted to, we leave it up to you and your manager to agree on how often you come into the office. To make things easier we offer an allowance so you can create your own working space at home because we REALLY mean it when we say remote first.
Your health and well-being are of paramount importance to us, and so our jampacked employee benefits reflect this- We offer a competitive salary, an individual learning and development budget, a pension or 401K contribution, mental health days and comprehensive health care that includes annual optical and dental allowances, access to mental health support and a monthly allowance that you can spend on anything health or wellness related- At the moment we are unable to consider applicants living outside of our entities and we are unable to provide visa sponsorship.- We aren’t currently looking for additional Recruiter support on this role and won’t be accepting any unsolicited CVs_
