Restaurant Manager

2 weeks ago

Downtown Core, Singapore OUE RESTAURANTS PTE. LTD. Full time

**Job Description & Requirements**

Restaurant Manager will be hired to supervise the entire Front of House operations. This individual is the bridge between the Front of House and Back of House team. He/she will be overall responsible for the service in the Restaurant during operational and non-operational hours. The Restaurant Manager will establish operation systems and is responsible for the day to day operations.

**DUTIES & RESPONSIBILITIES**
- Assist in the implementation of SOPs, service standards, sequence of service and the operational plans
- Continued development of the restaurant’s business plan to create memorable guests dining experience whilst increasing profitability.
- Staff performance appraisals to improve productivity, service and knowledge.
- Control of operating expenses as well as estimation of budgets and forecast with measures to reduce wastage.
- Purchasing and inventory management of all operating equipment with the maintenance of a fully stocked restaurant.
- Proper delegation of tasks to employees based on their strengths and supervising their performance.
- Ensure proper scheduling of staff and administration of human resource records.
- Work on maintaining excellent levels of internal and external customer service.
- Daily revenue tracking and financial analysis of cost vs sales.
- Plan customized food and beverage menus with the kitchen & bar team with consideration of guests’ preferences and requests.

**Responsibilities**:

- To lead, oversee and manage daily operations in the delivery of excellent food and beverage service with the goal of achieving customer satisfaction.
- Handle guests’ complaints and eventually convert dissatisfied guests into returning customers through efficient and accurate response.
- Revenue management towards achieving profitability and quality goals by managing operations within set budget and to the highest standards.
- Management of both Front of house and Back of house staff to ensure complete all round involvement and coordination.
- Motivate service staff to provide excellent customer service and maintaining high productivity towards goal of high employee retention.
- Maximise reservations and optimize restaurant’s seating plan by working with the Guest Relations Manager.
- Ensure all activities within the restaurant are in compliance to hygiene, sanitation and safety regulations.
- Establish relationships with suppliers and constantly research on new suppliers to ensure competitive sourcing.
- Conduct training to consistently work towards knowledge-driven customer service and helping employees reach their full potential.
- Involvement in the sourcing and planning of vendor contracts.

**Job Types**: Full-time, Permanent

**Salary**: $4,500.00 - $6,000.00 per month

Schedule:

- Weekend availability

Supplemental pay types:

- 13th month salary

**Experience**:

- Restaurant management: 3 years (required)
- Western Fine Dining: 3 years (preferred)

Work Location: One location

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