Guest Experience Assistant

JLL supports the Whole You, personally and professionally.

**HSBC Guest Experience and Engagement**: You will uphold and deliver unrivalled service standards
Welcome all guests that approach or walk-by the front desk - personalized greetings whenever possible.
Manage the guest & VIP registration process seamlessly.
Lead guest engagement as the main point of contact at the front desk.
Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency.
Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.
Promptly respond to telephone calls in a friendly & professional manner.
Complete all duties during the shift & ensure a concise hand over is conducted. Deliver an exceptional workspace experience to our HSBC colleagues. Create a welcoming, and engaging office environment for HSBC colleagues and their visitors.

**Proactive Workplace Management**: We are here to help you thrive and ensure the workplace works every time
Proactive resets of front desk, foyer & office workspace to ensure space readiness.
Work closely with the Experience Ambassadors to ensure a service standards for all workplace services is delivered across the building
Be a MyDay champion and support any MyDay queries raised by HSBC employees

**Workplace Etiquette**:
Championing flexible working and provide support to employees on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment etc.

**Additional Duties and Responsibilities**:
Ensure that the highest level of customer satisfaction and service is offered and maintained at all times; a level comparable to a Premier Lounge or High-End Hotel.
Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings.
Trustworthy source of information, support and advice.
Any other reasonable request within your range of competence as required by the Workspace Experience Manager & Guest Services Lead.

Key Performance Measures
Compliance with service standards and delivery as detailed in the contract.
Compliance with the Environmental, Health and Safety responsibilities.
High Customer Satisfaction rating as measured in regular surveys.
Compliance with Best Practice documentation.
Pursue continuous improvement.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.