Guest Experience Assistant

6 days ago

Singapore JONES LANG LASALLE TECHNOLOGY SERVICES PTE. LTD. Full time

**Guest Experience and Engagement**:You will uphold and deliver unrivalled service standards
- Welcome all guests that approach or walk-by the front desk - personalized greetings whenever possible.
- Manage the guest & VIP registration process seamlessly.
- Lead guest engagement as the main point of contact at the front desk.
- Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency.
- Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.
- Promptly respond to telephone calls in a friendly & professional manner.
- Complete all duties during the shift & ensure a concise hand over is conducted. Deliver an **exceptional workspace experience **to our colleagues. Create a welcoming, and engaging office environment for colleagues and their visitors.

**Proactive Workplace Management**:We are here to help you thrive and ensure the workplace works every time
- Proactive resets of front desk, foyer & office workspace to ensure space readiness.
- Work closely with the Experience Ambassadors to ensure a service standards for all workplace services is delivered across the building
- Be a MyDay champion and support any MyDay queries raised by employees

**Workplace Etiquette**:

- Championing flexible working and provide support to employees on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment etc.

**Additional Duties and Responsibilities**:

- Ensure that the highest level of customer satisfaction and service is offered and maintained at all times; a level comparable to a Premier Lounge or High-End Hotel.
- Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings.
- Trustworthy source of information, support and advice.
- Any other reasonable request within your range of competence as required by the Workspace Experience Manager & Guest Services Lead.

**Key Performance Measures**
- Compliance with service standards and delivery as detailed in the contract.
- Compliance with the Environmental, Health and Safety responsibilities.
- High Customer Satisfaction rating as measured in regular surveys.
- Compliance with Best Practice documentation.
- Pursue continuous improvement.

  • Guest Experience Assistant

    1 week ago

    Singapore beBeeRetail Part time $3,000 - $4,500

    Guest Experience AssistantWe are seeking an enthusiastic and customer-focused Guest Experience Assistant to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

  • Assistant Guest Experience Manager

    7 days ago

    Singapore RAFFLES SENTOSA SINGAPORE Full time

    **JOB SUMMARY** Reporting to the Guest Experience Manager, the Assistant Guest Experience Manager will assist in collaborating closely with the butler team and assist in leading and supervising the guest experience team in delivering a seamless and delightful stay experience for our guests. **What you will be DOING**: - Collaborate closely with the Butler...

  • Assistant Guest Experience Manager

    2 weeks ago

    Singapore OUE LIMITED Full time

    Roles & Responsibilities With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Assistant Guest Experience Manager

    5 days ago

    Singapore OUE LIMITED Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Guest Experience Assistant Manager

    2 weeks ago

    Singapore RB CORP PTE. LTD. Full time

    **About us** InterContinental Singapore Robertson Quay As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated...

  • Assistant Guest Experience Manager

    7 days ago

    Singapore OUE LIMITED Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Experience Assistant

    6 days ago

    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally. **HSBC Guest Experience and Engagement**: You will uphold and deliver unrivalled service standards Welcome all guests that approach or walk-by the front desk - personalized greetings whenever possible. Manage the guest & VIP registration process seamlessly. Lead guest engagement as the main point of...

  • Guest Experience

    2 weeks ago

    Singapore Science Centre Singapore Full time $3,000 - $4,500 per year

    Position Overview: Science Centre Singapore is committed to fostering interest, learning, and creativity in science and technology through engaging and immersive experiences. Our mission is to contribute to the development of the nation's human resource by providing innovative and enjoyable educational opportunities. We are seeking a dynamic candidate to...

  • Assistant Manager, Guest Experience

    1 week ago

    Singapore lululemon Full time

    Overview Assistant Manager, Guest Experience | Queenstown The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring guests receive a quality experience in our stores every day. Reporting to the Store Manager, the Assistant Manager leads from the floor, builds, manages, and develops team members, and creates an...

  • Guest Experience Ambassador

    1 week ago

    Singapore beBeeGuestExperience Full time $3,500 - $5,500

    Job Description: Assistant Guest Experience ManagerRoles and Responsibilities:Welcome guests on arrival, assist them during their stay, deal efficiently with enquiries, and address any complaints.Meet and greet guests, providing prompt and courteous service, ensuring guest satisfaction and resolving challenges throughout their stay.Upgrading or promoting...