Customer Service Executive/senior Executive
2 weeks ago
**1. Brief Description**
The position is responsible for ensuring the clients receive a high standard of service and that the business meets all their needs and requirements. Seek feedback from the client and nurture further support in terms of business.
To manage incoming calls in depot office, scheduling work, providing support for the daily operation processing and supervising team in managing operation workflow. To update information daily, report preparation and provide maintain good customer service standard.
**2. Key Result Areas**
a. Maintain daily operation flow.
b. Undertake client management responsibilities.
c. Boost customer loyalty
d. Build and maintain relationships with clients.
**3. Key Accountabilities/Duties**
a. Facilitate smooth communication between the depots and clients.
b. Organize depot activities and provide relevant advice around customer requirements to support their protocols.
c. Micro-manage client’s needs and to ensure quality standards are met.
d. Review and improve standard of customer service.
e. Support the resolution of any depot performance issues and follow up customer complaints.
f. Review depot or inventory performance with customer and provide value added services.
g. Support depot tendering process.
h. Any other duties assigned by supervisor.
**4. Incumbent specification**
a. Tertiary education in Logistics, operation, maritime or management.
b. Preferably with at least 3 _y _ears’ experience in equipment, operations and data analysis
c. Data driven and strong aptitude in financial and quantitative analysis.
d. Pro-active, initiative and strong ownership mindset.
e. Skilled in strategic thinking and forward planning.
f. Familiar with container, reefer, chassis and machinery parts.
g. Self-improvement mentality, constantly upgrading of skill and knowledge.
h. Leadership and Inter-personal skill with stakeholders and good team player.
i. Fresh graduates are encouraged to apply.
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