
Customer Insights Lead
2 days ago
**Qualifications**
**Education & Experience**
- Bachelor’s or Master’s in Business, Data Analytics, Computer Science, Psychology, Design, or related field
- 7+ years in customer experience, insights, or analytics roles; 3+ years in leadership
- Expertise in NPS/VOC programs, custom research design, and quantitative methods
- Proficient in data analysis (e.g., SQL), visualization (e.g., Tableau, Power BI), CRM, and customer feedback tools (e.g., Qualtrics, Medallia)
- Experience balancing fast-paced research with methodological rigor
**Skills & Abilities**
- Strong analytical, problem-solving, and organizational skills
- Deep knowledge of research methodologies, especially for Human-Centred Design
- Skilled in creating clear visual deliverables (dashboards, journey maps, etc.)
- Excellent communication and presentation skills, including to senior leaders
- Proven leadership and team development abilities
- Strategic, adaptable, and customer-centric
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
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