IT Support Engineer

**About Toku** At Toku, we create enterprise cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines...

We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support processes. The ideal candidate is a problem...

Diagnose and resolve technical issues related to call routing, IVR flows, integrations (CRM, ticketing systems), APIs, and platform configurations. - Collaborate with cross-functional teams, such as Product Development, Engineering, and Sales, to ensure effective issue resolution and timely customer feedback. - Identify recurring issues and propose solutions...

Technical Support / Machinery Asset Management Exp - No Exp Welcome - Rotating Shift Job Scope: - Support the management in resource planning, tracking of revenues and expenditures - Manage all admin works for the Asset Management System - Coordinate with various teams to manage all Assets’ information (e.g. Asset Register, SOP, Reports, etc.) - Assist...

**VP of Engineering** Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all their voice communications to the cloud and recently embarked on creating products that help companies enhance customer experience at scale. We are proud of the culture we have built, one where Toku employees are inspired to...

Maintenance Engineer Looking For Career Switch to Procurement Function Are Welcome To Apply - Procurement Engineer from Equipment Maintenance or Related Industry Are Welcome To Apply - No Exp Are Welcome to Apply Job Scope: - Responsible for sourcing required direct and indirect materials, dealing with vendors and negotiating for the best price and payment...

**Network Engineer** Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Toku is currently getting into a...

**DevOps / DevSecOps**: - **MS Azure Cloud**: - **Automate deployment & orchestration processes** Job Scope: - Collaborate with development teams to automate deployment and orchestration processes - Implement and maintain CI/CD pipelines to enable efficient software delivery - Automate routine tasks through scripting and automation tools, including test...

Team Lead / Supervisory Exp - IT Application Support Exp - SQL Scripting Exp - Able to do night support 2 - 3 times in a month (Remote Support) **Responsibilities**: - System / Issue monitoring & tracking of resolution through incident management systems - Perform query job - Work with cross functional teams for incident investigation and follow up -...

**System Engineer** Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Toku is currently getting into a...