Solutions Customer Service Assistant

5 days ago

Changi, Singapore Thales Full time

Location: Singapore, Singapore

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

**Responsibilities**:

- Co-ordinate the order treatment with appropriate Solution Sales, Account Managers, Project Manager, Sales Operation, and Finance department.
- Responsible for generating orders and invoices
- Responsible for processing Credit Note
- Assist in administrative duties
- Other duties assigned by superior
- Scope: ASIA regions
- Main interface with sales, finance and project management during order treatment process.
- Follow up with Sales on PO to be receive
- Organize kick off meeting (Engagement Review) at purchase order reception for projects with all solution actors: Project Manager, Sales and Finance (Oracle Engagement reviews)
- PO Booking in Oracle and tracking list & follow-up projects till invoicing
- Support on Risk Order entry in system
- Support the credit management on customers' overdue treatment with Sales & Finance team
- Support the financial controller on quarterly PO booking consolidation
- Assist on monthly PO booking and billing data extraction and cross check with manual data
- Assist on tracking for transaction fee order management
- Assist on documents storage in local shared folder, arrangement for courier service on invoicing documents
- Collaboration with cross team / BU on order management process

**Requirements**:

- Relevant Diploma in related industry
- At least 2 years of relevant experience in backend customer service support and/or **eager to learn as training will be provided**:

- Good communication skills in verbal and written
- Sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules )
- System Tools : IT Literate (Microsoft Pack Office,), Oracle & Microsoft Dynamic knowledge is a plus
- Use to work in complex administrative structures
- Customer Service Oriented
- Rigor & stress resistant
- Ability to work across various organizations in the group
- Team player
- Pro-active and good working attitude
- Good at interpersonal-& intercultural communication

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