Customer Service Coordinator

5 days ago

Changi, Singapore BLUE ELECTRIC PTE. LTD. Full time

1 year exp

**Roles & Responsibilities**
- Standby/Onsite to attend to service calls and customers’ needs
- Project coordination involving handling progress schedule of projects, assist with schedule and placement of work orders of new/ongoing projects
- Site inspection and ensure the quality of work are achieved and comply with authorities/customers’ needs
- Monitor project plans, handle customers’ complaints, offering appropriate solutions and alternatives to ensure customer satisfaction and resolutions
- Manage large numbers of incoming calls
- Liaise and coordinate with relevant personnel (Sub-contractors, Suppliers, and Clients) to coordinate and service projects and to ensure the smooth running of projects to ensure regulations are achieved and comply with.
- Prepare relevant documents, drawings, and service reports to assist in projects for submission.
- May be required to work on-site on certain weekends if there is a shutdown, to supervise projects, and assist colleagues
- Prepare post projects documentation reports after projects have been completed and gather data to analyze any shortfall in customer satisfaction, in order to ensure and achieve better customer satisfaction in the future
- Servicing, following up, and establishing a strong relationship and bond with existing customers to ensure customers’ satisfaction is being met and a long-term relationship is formed.

**Requirements**:

- Required Language(s): English
- Required Skill(s): Customer Services, Project Management, and Coordination
- Preferably some experience in Customer Service and Project Coordination
- Highly organized, flexible, and able to work independently as well as in a group
- Detail orientated, works with a high degree of accuracy and ability to multitask and meet deadlines
- Able to handle colleagues, customers, and sub-contractors with initiative
- Excellent oral and written communication skills needed
- Computer Literate and Proficient with MS Office Application
- Basic knowledge of AutoCAD and Visio software is preferred
- Most importantly, must possess a willingness to learn, a good working attitude, and a positive mindset to grow with the company

Established in 2016, Blue Electric Pte Ltd is a system integrator that specialise in the designing and building of Data Centers in Singapore.

As the key critical facilities intergrator, our solution includes UPS System, Chillers, Fire Protection System, Raised Floor System, Electrical Services and etc.

We provide 24 hours x 7 days of facilities management for data centres and mission critical equipment rooms.

  • Customer Service Team Member

    5 days ago

    Changi, Singapore SELECT SERVICE PARTNER SINGAPORE PTE LTD Full time

    **Team Member (F&B)** **Full Time & Part Time available!** WE ARE EXPANDING OUR SSP FAMILY, COME JOIN US TODAY!! COME WORK WITH FRIENDS!! **Descriptions**: - Ensure daily operations run smoothly - Undertake day to day restaurant operational tasks which include cashiering & the taking of food & beverages orders - Greet and welcome restaurant diner in a...

  • Customer Service Officer

    2 weeks ago

    Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...

  • Customer Service Officer

    2 weeks ago

    Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...

  • Export Customer Service

    6 days ago

    Changi, Singapore Hankyu Hanshin Express (S) Pte Ltd Full time $25,000 - $30,000 per year

    1) Coordinate adhoc / consolidation booking with customer and booking of space with airline. 2) Coordinate rates quotation with airline and provide rates to sales team for quotation to customer. 3) Monitor consolidations for various destination, monitor on the space and rates. 4) Send flight schedules to customer upon confimation. 5) Arrange adhoc cargo...

  • Export Customer Service

    3 days ago

    Changi, Singapore Hankyu Hanshin Express (S) Pte Ltd Full time

    1) Coordinate adhoc / consolidation booking with customer and booking of space with airline. 2) Coordinate rates quotation with airline and provide rates to sales team for quotation to customer. 3) Monitor consolidations for various destination, monitor on the space and rates. 4) Send flight schedules to customer upon confimation. 5) Arrange adhoc cargo...

  • Part-time Customer Service Officer

    2 weeks ago

    Changi, Singapore National Service Resort & Country Club Full time

    **The Job**: - Handle daily operation and maintaining of facilities within Bowling Centre - Handle Cashier Counter during operation & reconcile daily payment balance - Maintain relationship with the Club’s Members, guests and members of public by providing good customer service - Ensure compliance to established rules of the game during bowling league /...

  • full-time Customer Service Officer

    2 weeks ago

    Changi, Singapore National Service Resort & Country Club Full time

    **The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...

  • Customer Service/warehouse

    6 days ago

    Changi, Singapore KC Intl Logistics Singapore Pte. Ltd. Full time $3,000 per year

    Roles & Responsibilities - Promote excellent customer service and ensure satisfaction is delivered consistently. (Freight forwarding) - Build a strong relationship with customer and agents. - Communicate and follow-up with customer daily on the status of their shipments or deliveries. - Ensure customer's requirements are communicated with operations team...

  • Associate, Customer Service

    1 week ago

    Changi, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **About the position**: The Customer Service Specialist is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team,...

  • Customer Service Associate

    2 weeks ago

    Changi, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **About the position**: The Customer Service Specialist is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team,...