Current jobs related to Customer Solutions Consultant - Changi - World Courier Pte Ltd

  • Customer Solutions Advisor

    7 days ago

    Changi, Singapore B&H Worldwide Full time

    **Job Title**: Customer Solutions Advisor **Line Manager**: Regional Head of Sales **Location**: Singapore **Conditions**: Full Time (Monday to Friday) Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry-leading systems and processes. At B&H we are fully committed to rewarding...

  • Manager - Ocean Freight, Customer Solutions

    1 week ago

    Changi, Singapore DB Schenker Full time

    **Your tasks**: - Responsible for P/L - Escalate operational service issues to other teams - Participate to customer visits, reviews, QBR when required - Responsible for managing the team incl. hiring of new team members and ensuring that proper induction is provided - Responsible for implementing new processes, standards, guidelines when required -...

  • ERP Consultant

    2 weeks ago

    Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: IT/Integrated Retail Solutions & Enterprise Software - Position Title**:ERP Consultant (Finance)**: - Working Location: Changi - Working Hours: Monday - Friday, 9 am - 6 pm - Salary Package**:Up to $6,000 + Performance Bonus**: - Duration: Permanent **Key Responsibilities** - Perform activities associated with Information...

  • Project Manager

    2 weeks ago

    Changi, Singapore NOVAL SUNKRIS BUSINESS SOLUTIONS PTE LIMITED Full time

    Management of supplier enablement program - Identify and work with acquires to onboard key suppliers for B2B payments - Help solution custom flows to meet supplier and client needs - Negotiate flow specific rates that provide suppliers with the right financial business case - Conduct trainings and ensure operability of the supplier matching teams to ensure...

  • Senior Solution Architect

    1 week ago

    Changi, Singapore Thales Full time

    Location: Singapore, Singapore Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all...

  • Senior Manager, Commercial, Solutions Apac

    7 days ago

    Changi, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 85897 Time Type: Full Time Develop & grow contract logistics & Distribution "warehouse management & local distribution - in Asia Pacific region **Detailed...

  • Customer Service Helpdesk

    1 week ago

    Changi, Singapore MindGraph Solutions SDN BHD Full time

    **Experiences** a) Previous **experience in Banking line is preferred** c) **Knowledge on Macros is a must** **Job Scope** a) Perform follow-ups to ensure problems have been resolved. b) Communicate problems and issues through weekly update in meeting c) Provide suggestion and solution to user d) Work with technology/ support or PMO in resolving...

  • Combat Systems Port Engineer

    6 days ago

    Changi, Singapore T-Solutions, Inc. Full time

    Overview: T-Solutions is the company people want to work for and work with when seeking global services and innovative solutions. We employ highly qualified and uniquely skilled professionals who are committed to providing services with integrity. We are the preferred partner to deliver excellence and to enrich our clients, employees and communities. **Who...

  • Senior Executive

    1 week ago

    Changi, Singapore DB Schenker Full time

    **Your tasks**: - Provides innovative supply chain solutions to meet contract logistics' RFP expectation - Design and cost calculation of supply chain solutions unique to individual customers - Process mapping and design for existing and proposed operational activities - Cost calculations for RFQ's and RFP's - Development of innovative services and...

  • Port Engineer

    1 week ago

    Changi, Singapore T-Solutions , Inc. Full time

    Overview: T-Solutions is the company people want to work for and work with when seeking global services and innovative solutions. We employ highly qualified and uniquely skilled professionals who are committed to providing services with integrity. We are the preferred partner to deliver excellence and to enrich our clients, employees and communities. **Who...

Customer Solutions Consultant

3 weeks ago

Changi, Singapore World Courier Pte Ltd Full time

**PRIMARY DUTIES AND RESPONSIBILITIES**:
**DUTIES AND RESPONSIBILITIES**:

- Manage Study/Project setup, coordination and maintenance into our internal system (Biostar).
- Manage communication with customers, World Courier offices and local sites/CRA on study/project setup.
- Prepare & send site packs with all applicable shipping documentation and instructions for clinical trials in Bio Star under our control. Ensure accurate and timely update into system.
- As required conduct site visits for all first time shippers for clinical trials during their initial shipment.
- Act as the SME for high complex (e.g. DtP and CGT) and heavy weight shipments (e.g. active and passive high volume container)
- Maintain site relationship with all clinical trial sites with periodic telephone calls.
- Keep up-to-date with global daily bulletins & current issues highlights on the intranet.
- Answer telephone calls and provide information / assistance as required.
- Identify customer’s transport needs / requirements
- Provide quotes / estimates including pick up time and expected delivery time to customers on demand.
- Liaise with Dispatch to arrange suitable pick up times
- For billable and non-billable shipments complete the following:

- Provide best logistic solutions on job by job basis.
- Create jobs using global systems (TMS & Bio Star).
- Enter all packaging / refrigerants required into each job.
- Enter “Special Instructions” into each job as required.
- Assist the customer / shipper to prepare documentation (Hawb, invoice etc)
- Search & utilise best route / flight(s) for each shipment.
- Tracking from job creation to delivery.
- Update customers / shippers in a timely manner of delays affecting agreed delivery time or as required.
- Document all communication in job notes under the applicable note heading.
- Investigate and respond to all billable service failures.
- Liaise with sales department as required
- Provide LCT’s, LPT’s, best flight options, & transit times as required.
- Provide the following Report to key accounts / customers on demand:

- Daily/Weekly status reports
- Monthly KPI reports
- Any additional tasks as required by management.

**REPORTS DIRECTLY TO**:
National Customer Service Manager / Supervisor

**MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS**:

- Provide leadership and direction
- Ensure optimum productivity
- Run a safe, clean and harassment free environment
- Communicate and build professional relationships
- Approachable Train/Coach others
- Motivate others
- Professional conduct and role model for the department
- Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.)

**WORK ENVIRONMENT**

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Salary**: $52,000.00 - $52,500.00 per year

Schedule:

- Monday to Friday