Customer Service Officer

2 weeks ago

Outram, Singapore TANGSPAC CONSULTING PTE LTD Full time

1 year exp

**Roles & Responsibilities**

Exciting opportunity for Customer Service Officers to be a part of our client who is one of the leading banks in Singapore.

Role is to Interact with internal & external customers to answer customers queries related to Corporate Banking products.

**Responsibilities**:
1.Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues

11. Operating Hours are from 8.30am - 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

12. Shift allowance range from $180-$300.

**Skill Requirements**:
1. Good communication skills in both written and verbal communication

2. Patient, calm and passionate in assisting customers

3. Decent multi-tasking skills

4. Meticulous and resourceful

6. Proficient in MS Office especially in Microsoft Word, Excel

Tangspac Consulting is an award-winning professional staffing firm with a 20-year footprint in Asia and headquarters in Singapore dating back to 1993. It offers bespoke contingency search and professional services across various Finance & Technology sectors.

Our team of consultants has unparalleled expertise and track-record in serving both buy-side and sell-side firms, including the largest names on Wall Street. We have successfully placed thousands of banking professionals across various business & technology verticals. Clients range from Corporate & Investment Banks, Asset Managers, Custodians, Trusts, Private Banks, to other Publicly Traded Companies.

Tangspac is a founding member of The Association of Professional Staffing Companies (APSCo) Asia, which is a trade body originally established in the UK that maintains close relationships with key government departments and agencies on behalf of the professional staffing industry.

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