Policy Services Officer

1 week ago

Outram, Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time

3 years exp

**Roles & Responsibilities**

Job Profile Summary:
In this role, you will perform policy assessment and make sound judgment & decision on the policy changes & upgrade. You will also handle appeal and cases escalated for complaints. As part of this dynamic role, you will report to the Policy Services Segment Head, Customer & Policy Management and work closely with internal and external stakeholders to complete end to end transaction requests in compliance to guidelines and service standards.
- Handle end to end multiple transaction requests
- Perform policy assessment and make sound judgment & decision on the policy changes & upgrade
- Handle appeal and cases escalated for complaints.
- Face to face service interaction with the sales team at PruBusiness Centers and follow up with customers.
- Monitor and ensure we adhere to guidelines governing processes, transactions and administration
- Deliver good customer service and ensure service standards set by the Company are achieved
- Be involved in projects, testing, initiatives, and new product launches

**Who we are looking for**:
Competencies & Personal Traits
- Excellent communication, interpersonal and problem-solving skills
- Highly motivated, results & customer service oriented
- Strong analytical and quantitative skills
- Proficient in MS Office

Working Experience
- Work experience in the insurance industry will be an advantage

Education
- Degree in Business Administration/Management

PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED

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