IT Delivery Lead, Apac

The Delivery Lead is a Leadership role, reporting to the APAC IT Head of Core IT Services and is accountable for the delivery of projects/programs within a defined business or functional area of the APAC Chubb business

The Delivery Lead is primarily there to serve the needs of his/her team(s) and lead them in the right direction.

The Delivery Lead is expected to perform/ exhibit proactively the following activities/attributes:

- Can you shield your teams from anything they shouldn’t have to worry about and which could impact on delivery? A good example of this might be removing ‘blockers’ or obstacles to progress: negotiating with stakeholders, refocusing senior leadership, or addressing procurement/contractual engagement issues
- Like troubleshooting? A good Delivery Lead should be able to spot warning signs, to foresee and remove blockers before they become problematic - often, this means providing constructive challenges to senior management on issues
- You’ve got good communication skills, so it’s important to be visible to staff and stakeholders (at all levels) and to regularly undertake activities to engage and build trust with people involved in your area of work.
- You’ll be expected to be clarifying strategies and plans, and communicating a clear sense of direction and purpose for self and team(s)
- You will have responsibility for IT Delivery budgets, forecasting and reporting aligned with the business/functional area for which the delivery role is accountable
- On a day-to-day basis, a Delivery Lead might lead collaborative and planning processes, in addition to prioritizing work against the capacity and capability of your teams

It’s very important for the Delivery Lead to also ensure teams can, not only work effectively by having a productive working environment, but are happy at work - this could mean:

- Giving people the space and tools to think creatively
- Providing enthusiastic and encouraging feedback on priorities, objectives and expectations
- Keeping performance and morale high under difficult and challenging circumstances
- Managing team dynamics while reinforcing the IT Delivery culture of honesty, proactivity and collaboration
- Seeking constructive outcomes in discussions, challenging traditional assumptions while remaining willing to compromise when it is beneficial to progress

**EXECUTION GOALS
- Act as the point person for all IT Delivery within the delivery area for which you are responsible
- Oversee and actively guide the delivery such that delivery is de-risked and expedited for the APAC region
- Actively engage with various stakeholders (business & IT) to effectively deliver prioritized project outcomes
- Proactively provide guidance on all delivery related activities
- Deliver Projects/Programs per plan, scope and budget
- Ensure High quality deliverables form a part of delivery, from documentation & plans through to system capability & performance
- Actively engage & consult internal & external teams to ensure good outcomes for projects in a timely fashion
- Ensure solutions in APAC are implemented based on a set of standard builds that align where possible with COG. Deviations from the standard build must be justified by the business. These exceptions are to be approved by regional solution delivery/architecture forums

**LEADERSHIP GOALS
- Tune and refine the Project/Program delivery teams as business & project needs differ
- Develop talent within your teams, with a target of uplifting technical working knowledge of the appropriate systems
- Establishing and maintaining frequent and effective team meetings and comm's plans to keep all team members current & informed
- Establish a record for good stakeholder engagement, proactive comm's and excellence in delivery and the support for other teams
- Set quality targets that are tough to achieve

**MANDATORY EXPERIENCE
- Experienced leading IT Delivery teams in an across a region for an International organization
- Highly experienced IT professional, having worked across many areas of the SDLC (analysis, project management, dev, test) (min 15 years)
- Experience of delivering at least one large scale CRM program (Microsoft Dynamics preferred)
- Remote working experience, with both IT and business teams
- Vendor Management experience
- Staff line management and leadership experience (min 5 years)
- Staff development experience (min 5 years)
- Budget and forecasting experience (min 5 years)
- IT Best practice knowledge
- A champion of process improvement

**DESIRED EXPERIENCE
- Good Insurance domain knowledge and experience
- Agile / Scaled Agile/ PMP Project Management qualifications
- DevOps knowledge
- Finance & budget management experience

**KEY SKILLS / KNOWLEDGE
- A leader of change, with proven leadership skills
- Happy to work independently and within a team environment
- Ability to coordinate staff and processes across multiple locations
- Ability to work to under pressure to tight deadlines
- Self