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Policy Implementation Manager

3 weeks ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves.

As a Policy Implementation Manager, you are the bridge between Policy and Operations teams, ensuring that a dual feedback channel is effectively and efficiently maintained in between, translating critical insights into robust policy development through sound policy implementation processes. You will constantly explore opportunities to streamline processes and optimize systems to facilitate agility in iteration as you work together with key stakeholders to safeguard our platform through policies.

What will I be doing?
- Work closely with local Product Policy team and other Trust & Safety hubs to streamline the region's content policy implementation process
- Identify opportunities in our current implementation process, working with the Operations and Moderations teams in particular; and suggest strategic process improvements (e.g. Improved standardization of documentation, tooling, cross-functional communication)
- Represent the region in large-scale projects on content policy implementation

**Qualifications**:
What should I bring with me?
- Significant experience in policy development, policy enforcement, or online Trust & Safety
- Proven track record of pushing organisational or process changes; excellent cross-functional project management skills and good communication skills; and experience working with international/global partners
- Broad knowledge of regional and/or global policy issue areas

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.