Operations Manager

6 days ago

Geylang, Singapore Oaktree Consulting Full time

**Job Descriptions**
- Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.
- Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).
- Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.
- Forge strong working relationships between coordinators, the sales team, and program managers.
- Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.
- Oversee the utilization and management of the company's App to streamline operations and enhance team collaboration.
- Coordinate the monthly review of log sheets for the finance department to ensure accuracy and compliance.
- Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.
- Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.
- Assist the Sales Department with managing the company's portal to facilitate seamless operations and customer service.
- Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

**Job Requirements**
- 3-5 years of experience in a leadership role within an operations department. Experience in the sport/fitness industry is advantageous.
- Demonstrated strong leadership skills with a focus on integrity and accountability.
- Ability to establish and maintain productive working relationships within a diverse, collaborative, multicultural, interdepartmental environment.
- Excellent organizational skills with a keen attention to detail and a track record of follow-through on tasks and projects.
- Strong critical thinking skills and flexible problem-solving resourcefulness to address challenges effectively.
- Demonstrated service orientation and proficiency in program management to meet organizational goals and objectives.
- Ability to work independently under pressure, prioritize tasks, and meet deadlines consistently.
- Clear and effective communication skills, both written and verbal, to convey information and instructions to team members.
- Proficiency in Microsoft Office, Google Sheets, and Excel to support operational tasks and reporting requirements.

**Salary**: $4,000.00 - $5,500.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

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