Operations Manager

**About Us**:At McLink Asia Pte. Ltd., we are pioneers in cutting-edge document management solutions, empowering businesses across Asia with innovative technology. We thrive on excellence, inclusivity, and nurturing the growth of our dynamic team. If you're ready to shape the future as a Copier Operations Manager, we invite you to embark on this transformative journey with us.

**Overview of the Role**:As a Copier Operations Manager at McLink Asia, you will play a pivotal role in revolutionizing document management operations. You will lead and inspire a diverse team, ensuring the smooth operation of our copier services across Asia. Your expertise will drive efficiency and elevate client experiences, making an impact that extends far beyond the office.

**Responsible for overseeing the operations department ensuring that the process, people and service delivery meet the service standards**
- Plan the objectives of the operations department
- Review the operations process ensuring that they are adhered to and improved upon to improve efficiency
- Manage manpower planning and requirement; ensuring sufficient resources are available to meet the operations needs
- Manage the fleet of company vehicles to ensure it is well maintain and look after
- Work with other Departments to ensure that workflow from the Sales to the Administration/Accounts department is smooth and efficient
- When required, travel with the Technician to attend to key customers as well as resolve any issues in relation to operations
- Conduct training to the team on operation process, service calls, and customer management
- Optimal usage of resources - manpower, equipment cost, process efficiency
- Leadership abilities to lead and coach the team
- Overall service and maintenance turnaround time

**Key Responsibilities**:

- **Team Leadership**: Lead, mentor, and motivate a team of copier technicians and support staff to excel in their roles.
- **Service Excellence**: Ensure the delivery of high-quality copier services, meeting and exceeding client expectations.
- **Resource Management**: Oversee inventory, maintenance schedules, and parts procurement to optimize operational efficiency.
- **Client Engagement**: Build and nurture strong client relationships, understanding their needs and providing tailored solutions.
- **Quality Control**: Implement and enforce quality control measures to maintain the highest standards in copier operations.
- **Continuous Improvement**: Identify opportunities for process enhancements and cost-effective solutions to drive operational excellence.

**Necessary Skills and Qualifications**:

- Proven experience in copier operations management or a related field.
- Strong leadership and team management skills.
- Exceptional problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Technical knowledge of copier systems and maintenance.
- Bachelor's degree in Business, Management, or a related field preferred.

**Why Choose McLink Asia Pte. Ltd.**:

- **Innovation Center**: Join a forward-thinking team that thrives on innovation and encourages your creativity.
- **Growth Opportunities**: Be part of a company on an upward trajectory, offering limitless possibilities for career advancement and professional development.
- **Diversity and Inclusion**: We celebrate diversity and foster an inclusive workplace where every voice is valued and respected.
- **Competitive Compensation**: Enjoy a competitive salary and benefits package that recognizes your contributions and dedication.
- **Work-Life Balance**: We prioritize work-life balance and offer flexible schedules to support your well-being.
- **Collaborative Environment**: Join a talented team of professionals who collaborate, learn, and grow together.

**Join Us Today **To apply, please submit your resume and an inspiring cover letter showcasing your relevant experience and explaining why you are the perfect fit for this role. We look forward to welcoming you to our team and shaping the future of document management together.

**Job Types**: Full-time, Permanent

**Salary**: $3,800.00 - $5,320.00 per month

**Benefits**:

- Additional leave
- Professional development
- Promotion to permanent employee

Schedule:

- Day shift

Work Location: In person