Customer Success Manager, Cryptocurrencies and

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

**About you**:

- 5+ years experience in a B2B Account Management, Relationship Management or Customer Success role with large Currency Exchanges and/or Payments industry
- Excellent knowledge of the Digital Assets & Currencies space - either as a personal or professional enthusiast
- Proven track record of successfully balancing multiple customers, developing opportunities, and exceeding new business targets
- Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organization
- A strategic problem solver with excellent project management skills
- Outstanding communicator with battled-tested negotiation techniques
- Strong consultative sales abilities and demonstrated ability to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization
- Travel requirements up to 20% to Checkout offices and client locations (depending on business need)
- Proficient in English

**What you will be doing**:

- Creating merchant-specific account development plans focusing on revenue generation
- Building high touch, consultative, and positive relationships with our merchants through regular and open communications
- Analyze merchant’s performance and provide recommendations to improve the payment flow /revenue
- Delivering expertise, education, and guidance to merchants as they craft and execute on a comprehensive, global payments strategy
- Collaborating cross-functionally with leaders across various departments within the business to tailor outstanding project and expansion proposals for merchants
- Understanding the intricacies of our products, services, and partner networks thoroughly to demonstrate as needed to meet our merchants’ needs
- Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels
- Sharing ideas and feedback on local trends including competitor insights, customer needs, sales, product, and marketing information
- Take a proactive approach on customer service items and problem-solving with leaders across various departments within the business to tailor outstanding solutions for merchants

**What we stand for**

**#Aspire**
- We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

**#Excel**
- We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

**#Unite**
- We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

**Want to see us in action?**

**_ Take a peek inside here_**
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**We believe in equal opportunities**

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.