Account Servicing Manager

1 week ago

Singapore Ascentis Pte Ltd Full time

COMPANY DESCRIPTION

A.MI represents Ascentis and Meet Isaac. It is a brand name adopted by both companies to represent our deeply-rooted relationship. Ascentis continues to pioneer on CRM, loyalty and rewards technology while Meet Isaac focuses on creative, digital marketing and customer experiences. Armed with more than 50 marketing awards over the past few years, both companies has a proven track-record that’s well validated by marketing leaders in their respective industries. When you combine the efforts of both companies together - you get the power of 2 full service agencies that are ready to help their clients pivot their business to the next level.

Do you have what it takes to be a part of this award winning combination?

DESIGNATION : Ascentis - Account Servicing Manager

RESPONSIBILITIES
- Effective in cold calling and must possess the skills to assess the needs of prospects, filter and qualify leads
- Identify and forecast deals accurately
- Expert in developing and managing a sales funnel of multiple leads
- Manage and drive multiple concurrent sales cycles effectively
- Have a strong grasp in the entire sales cycle
- Sell value to marketing and IT business decision makers
- Knowledge and understanding of CRM, Loyalty Programs, eCommerce, or Social and Digital Media is ideal
- Ability to understand client’s requirements to align with their strategic business objectives
- With internal teams to develop strong value proposition proposals and negotiate new business deals
- Work with internal solution and project teams to deliver quality services to our clients
- Foster and nurture new long term client relationships
- Maintain strong channel relationship with our existing partners, while developing new sales channels
- Develop marketing plans and strategies to market our products and services - plan, lead, and maintain these marketing initiatives
- Attend trade events and conferences to stay on top of new market trends
- Willing to travel on occasion. Our markets: Singapore and South-East Asia
- Work with support team to make sure outstanding issues reported by customers are resolved on time
- Follow-up with support team on resolved issues to make sure post mortem analysis report are documented
- Review and highlight action points for reoccurrence issues
- Project Manage Change Requests for existing customers
- Ensure payment milestones are follow up accordingly - manage respective Account Receivables on a regular basis.

QUALIFICATIONS
- You must have at least 5 years in overall sales and account servicing experience with 3 years in solution sales in the CRM & Loyalty, Software, Social and Digital Media space
- Direct experience in Point-of-Sale (POS) sales is highly advantageous
- You must have good contacts and existing relationships in the services industry: Retail, Food & Beverage (F&B), and Hospitality
- You are a constant high-achiever meeting your sales quotas - we will want to see your proven experience
- You are well respected by your peers and have excellent relationship management skills.
- You must possess the highest standard of professionalism that includes respect and good work ethics
- Must be a team player

OTHER INFORMATION

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