Customer Service Executive

2 days ago


Singapore DAIKIN ASIA SERVICING PTE LTD Full time
RESPONSIBILITIES
  • Perform sales order management for customers.
  • Perform allocation of stocks and arrange delivery for customers' orders.
  • Provide quality customer service support to customers over e-mail and phone.
  • Handle customer enquiries efficiently and escalate issues promptly when required.
  • Conduct regular meetings with customers for close communication.
  • Perform problem solving to value-added customers.
  • Extract and tabulate data for monthly reporting.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Promote or recommend new products to existing customers.
  • Any other ad hoc tasks and projects assigned.

REQUIREMENTS
  • Minimum Diploma in any field.
  • At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
  • Customer oriented with strong communication and interpersonal skills.
  • Experience in handling customers' inquiries and claims by emails and phone calls.
  • Able to take initiative and hardworking.
  • Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
  • Experience in SAP will have an added advantage.
  • Team player and also able to work independently.
  • Able to start work within short notice is an advantage but not a must.


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