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operations manager
2 weeks ago
Cleaning Operations Manager
The Cleaning Operations Manager is a hands-on, field-based leader responsible for overseeing and managing daily cleaning operations across multiple sites. This includes ensuring the highest standards of cleanliness, safety, and client satisfaction are met. This is a demanding role that requires flexibility for night shifts and specialized cleaning tasks.
Key responsibilities
- Team Leadership & Staff Management: Lead, mentor, and supervise a team of cleaning staff. This includes recruiting, onboarding, and training new employees; creating and managing schedules; assigning tasks; and conducting performance reviews with constructive feedback to foster a positive and productive work environment.
- Client Relations & Communication: Serve as the primary point of contact for clients, building strong relationships by understanding their needs, addressing concerns, and ensuring high levels of satisfaction. Prepare detailed reports on cleaning performance and standards.
- Operational Oversight & Quality Control: Oversee daily operations, including the development and implementation of comprehensive cleaning schedules and procedures. Conduct regular quality assessments to identify and address areas for improvement while ensuring all services meet high standards.
- Budgeting & Resource Management: Manage budgets and control costs to ensure all expenses are within established guidelines. Maintain and order inventory of supplies, and oversee the servicing and maintenance of equipment to ensure it remains in optimal working condition.
- Health & Safety Compliance: Implement and strictly enforce all health and safety protocols to ensure a safe and healthy workplace for both staff and clients
- Strong industry knowledge on commercial cleaning and disinfection.
- Prior experience in Risk Assessment.
- Self-motivated and able to manage multiple and complex tasks in a fast-paced environment.
- A good team player and able to work independently.
- Excellent leadership skills with good initiatives, able to analyses and think flexibly
- Supervisory skills to manage cleaners
- Computer literacy – Email, Microsoft Excel
