Senior/director, Top Accounts Program

**Job Category **:Sales

**Job Details**:
**Background**

Tableau is the market-leading choice for modern business intelligence, our analytics platform makes it easier for people to explore and manage data, and faster to discover and share insights that can change businesses and the world. Everything we do is driven by our mission to help people and organisations see and understand data better.

The Growth & Strategic Programs team are **activators **, **connectors **and **orchestrators **bringing Tableau and Salesforce together to accelerate pipeline value creation. Our customers (ie our APAC/Japan sellers), depend on us to deliver consistent, repeatable and scalable **sales **programs **and **strategic initiatives, including our key account program **to help our sellers be successful. Our **enablement experiences **create confident, competent and capable sellers.

**About the role**

Reporting into our Head of Growth & Strategic Programs team across APAC & Japan, the Director of the Key Accounts Program has a highly visible and strategic role, driving the Key Accounts program forward to help our customers leverage & get the most out of Tableau, and in return, increase our commercial positioning and relationship with our top customers.

You are poised, experienced and credible in the C-Suite, with an unwavering ability to influence action and results up, down and across the organisation. You are a player-coach, empathetic, experienced but #NoEgo

**Key areas of responsibility**

**Design, Develop and Execute the Key Account Program across APAC & Japan**
- Design, communicate and manage the overall program scope and achieve agreement on key program deliverables and completion dates in partnership with various stakeholders and in alignment with business goals and vision.
- Improve the certainty of the region absorbing the Key Account Program by building communications, education, and continuous feedback loops that engage everyone from AE’s to senior executives.
- Review and adjust program direction, approach, key artefacts, etc. to keep program on track.
- Manage expectations; negotiate solutions to complex problems with internal and external stakeholders

**Nurture and manage stakeholder relationships across the ecosystem**
- Serves as leadership’s primary point of contact for the top account program.
- Demonstrated ability to communicate, present and influence credibly and effectively across Tableau. This means from CEO to administrator, and across various disciplines (such as Finance, HR, Sales, Marketing, Operations, Customer Services, Technology).
- Excellent situational awareness - must be comfortable in dynamic environments
- Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience.
- Build and sustain strong and trusted relationships with business partners internal and external, contributing to broader goals and growth beyond the scope of the Key Account Program.
- Lead resources and manage allocating work responsibility across a blended team consisting of other Salesforce resources (Business Value Services, Solution Engineering, Sales Strategy, Account Executives, Customer Success, Services)

**Leadership of program, and program managers**
- Leads a small team of program managers in the key account program and manages schedule, budget, resources, and program governance to ensure overall program success.
- Strong teamwork and facilitation skills with the ability to balance conversations within groups and drive accountability by building consensus
- Serve as a change agent to identify ways to drive improvements around global processes and to challenge the status quo and champion a new culture of collaboration, innovation, agility, standardisation, productivity, and continuous improvement.
- Contribute to the growth of the Growth & Programs team by identifying and leading internal strategic initiatives to grow the function, leveraging junior teammates to achieve individual as well as team growth
- You’re a “doer” and a “thinker”, you have a bias towards action

**Lead and deliver the financial outcomes of this program**
- Set up project/program governance framework and facilitate these forums
- Set up project/program success criteria and measures, and track these throughout the project/program against business outcomes.
- Co-create a compelling detailed program blueprint (including clear metrics & KPIs) that aligns business outcomes with key business measures and reporting cadence

**Required Skills**:

- 15+ years of applicable experience.
- 10-15+ years of experience in managing internal or external customer projects/programs.
- Established leader with proven ability to deliver on strategic and tactical business outcomes.
- Demonstrated management consulting experience across digital, change management, value consulting.
- Strong executive presence and ability to work effectively with all levels of management.
- Abilit