Logistics Coordinator

6 days ago


Queenstown, Singapore KVH Industries, Inc. Full time

Overview:
**Responsibilities**:

- Triage and process Service Orders for KVH managed installations (Asia Pacific Region)
- Service Order entry into Baan ERP system
- Verify shipping and consignee/forwarding agent information
- Coordination with vessel sailing schedules
- Determination of proper shipping method
- Freight quotes with proper of Incoterms
- Provide needed shipping documentation for country specific Customs clearance
- Liaise with KVH functional groups as needed
- Sales Department - receiving, checking and processing new orders
- Finance Department - unblock orders and receive proper pre-payment from customer as necessary
- Shipping Department - ensure proper delivery terms and deadlines are communicated
- Coordinate service operations including scheduling and distribution of work for technicians, utilizing Salesforce to generate and manage work orders.
- Responsible for updating Salesforce with customer and vessel information
- Enter RMA orders (Return Materials Authorization) and follow up on returns related to Decommissioned units

Qualifications:

- Minimum high school diploma or GCE “A” Level or equivalent required; Diploma.
- Demonstration of attention to detail and accuracy to ensure quality of subsequent processes
- Prior experience with international logistics company
- Prior experience working in a CRM system for case management is an added benefit (Salesforce)
- Prior experience working with an ERP system for inventory management is an added benefit (Baan)
- Ability to Problem solve, working independently and as part of a team
- Attention to detail and accuracy is a must
- Good command and knowledge of English with effective communication skills, responsible, reliable and an independent worker.



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