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Senior Guest Relations Officer

2 weeks ago

Singapore HOTEL NUVE HERITAGE PTE. LTD. Full time

**Job Summary**

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

**Duties and Responsibilities**
- Performs check-ins and check-outs.
- Ensure all reservations are entered in timely and accurate manner.
- Handles guests enquires and complaints.
- Attend to customer's need and ensure customer satisfaction.
- To work closely with Housekeeping and Maintenance Department
- To carry out our duties and responsibilities assigned.
- This role will report to the Hotel Manager.

**Job Requirements**:

- 2 years work experience required.
- Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.