E-commerce Order Process Specialist

1 week ago

Singapore TEAMLINK MARKETING PTE LTD Full time

You will be responsible for these areas: Order fulfilment, logistics, e-commerce platform operations, inventory, warehousing and customer service. You will play a key role in the customer experience by going the extra mile and building meaningful relationships with our community by delivering great exceptional service experiences. You are expected to be meticulous, attentive to details, highly organised, reliable, a people-person, a problem solver, proactive, resourceful and one who does not mind getting your hands dirty to get the job done.

**Main Responsibilities**:

- Takes full responsibility for all functions related to order processing.
- Process orders from multiple e-commerce platforms, in a timely manner.
- Handling returns, exchanges & refund.
- Co-ordinate with logistic partners regarding deliveries
- Customer Service management such as daily customer enquiries, complaints from all e-commerce platforms.
- Coordinate with the warehouse, finance and other support functions to ensure order fulfilment and customer satisfaction.
- Ensure data accuracy in orders and invoices in ERP.
- Manage ecommerce platform inventory, Upload, maintain and update product details, inventory, pricing, and promotions on multiple e-commerce platforms.
- Analysis of sales campaign performance & prepare report.
- Co-ordinate internal stock transfers etc.
- Other ad-hoc duties and assignments required by management.

**Requirements**:

- Comfortable working in Warehouse Environment
- Related experience will be preferred but not required
- Comfortable with physical work
- Good teamwork and communication skills
- Operate with a sense of urgency, takes initiatives and has strong attention to details.
- A reliable team player who can work independently and proactively with a can-do attitude.

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