E-commerce Specialist

7 days ago

Singapore PAPERMARKET PTE. LTD. Full time

**Roles & Responsibilities
The E-Commerce Specialist drives the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology and infrastructural plans. He/She is also responsible for generating data-driven commercial insights and managing relationships with partners for the business.

The E-Commerce Specialist works in a fast-paced, digitally-centric environment where he/she oversees the end-to-end commercialisation and operationalisation of the E-Commerce business. The E-Commerce Specialist is an energetic, collaborative and results-oriented team leader. He/She is technology-savvy with strong business acumen and is able to effectively manage multiple projects.

**Requirements**:
Analyse service quality and customer satisfaction.

Analyse past performance of collections, categories and campaigns to improve marketing effectiveness and ROI.
Define and revise order fulfillment policies and procedures.
Develop a service recovery framework and execute service recovery.
Generate ideas and strategies based upon data-driven insights and recommendations.
Implement e-commerce strategic and tactical programmes.
Manage and review e-commerce operations and processes.
Manage customer retention and loyalty programmes.
Manage sales, promotions, marketing and social media campaigns and programme over digital platforms.
Manage the procurement and implementation of new technologies.
Measure order fulfillment and customer satisfaction performance.
Monitor and review data mining and analytics tools.

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