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Job Title: Manager on Duty
(Hotel and Accommodation Services)
**Job Description & Requirements**:
**Job Title
- Manager On Duty**
**Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and ambitious. Industry experience preferred but not essential.**
**This role is ideal for a career driven individual wishnig to expand his or her career in hospitality. Opportunities to advance from this role and within Accor Hotels Singapore.**
**Responsibilities**:
- The Manager on Duty manages the daily operations of the front office to ensure the efficient functioning of the team in accordance with the department's operating procedures and service standards.
- He/She develops operations plans, monitor room inventory and collaborates with other departments on special guest.
- Manager on duty managers guest satisfaction and assists in reservatiosn and guest relations
- He/ She also manages personalised reception service for VIP guests, implement loyatly programmes and identifies and resolves deviations and irregularities in service operations.
Job Summary
- Assists the Department Head in directing and supervising the activities of the Front Desk, Telephone Operator and overall Guets serevcies.
- Responsible for welcoming guests' queries, complaints and request in the Lobby Area.
**Requirements**:
- A positive attitude, friendly and outgoing person
- Enjoys guest services as his or her main job - passionate about customer service
- A strong team player & willing to help everyone
- Likes new challenges and can work under pressure
- Willing to learn new things
- Good time management skills
- Strong administrative skills
- People's freindly and customer centric
- Strong computer skills
- Strong communication skills
- Good leadeship skills
- Good telephone manners