V.i.e - IT Application Support Officer

Identifiant de la demande: 19853- Lieu de travail: Singapore, SG**About US (GEMS)**:
ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertises:

- Asset management
- Energy transition services
- Energy supply & global commodities
- Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

**About ENGIE**:
**Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.**:
Context:
**Within the GEMS Business Unit the Business Platform APAC&LNG is managing and developing the group’s trading activities for the APAC region as well as the LNG business worldwide.**
**In order to pursue its development, GEMS is developing and rolling out various transformation projects such as Algo Trading, Gemstone (Front to Accounting trading chain) using Orchestrade, eBusiness development **
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**Role**:
**GEMS APAC is looking for an IT APPLICATION SUPPORT Officer, to improve the reliability of the existing systems, and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Business trips to Europe may be required from time to time**
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Missions:
**1. Production monitoring**:

- Monitor the global IT platform and execute the associated action when alerts are raised.
- Process (analyze, solve, document) incidents.
- Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
- Maintain monitoring systems and continuously share ideas to improve its effectiveness.
- Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
- Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
- Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

**2.Support to users**:

- Process local user support requests (configurations, assistance, )
- Collect regularly user feed-backs on system Run Quality and share it with development team

**3. Transversal Aspects**:

- Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
- Self-organize continuous learning on the IS systems and landscape
- Manage the IT part of the Singapore Business Continuity Plan
- Share improvement ideas with Business Analyst

**Education and professional background**:

- University degree in IT Engineering or Mathematics.
- A first relevant experience in IT trading environment
- Basic experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

**Hard skills**:

- Understanding of trading environment.
- Good technical knowledge on Windows environment
- SQL skill
- Good Scripting skills

**Soft skills**:
oInteractive behavior : Active Listening and communication skills.
oProblem solving : Issues perception, analyzing, practical thinking, creativity, innovation.
oPersonal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability.

Languages:

- Fluent in english is mandatory

**_If you meet these requirements, then you are the talent we are